Summary
Overview
Work History
Education
Skills
Certification
Consent
Achievements
Timeline
Generic

Kavita Sood

Summary

Highly motivated and customer-centric professional with 7+ years of experience in client support and sales coordination. Proven ability to manage high-pressure situations, resolve complex issues, and collaborate with cross-functional international teams.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Customer Support Executive

LSEG
07.2024 - Current
  • Delivering top-tier customer service by handling complex client cases under pressure using tools like Workspace, DSS, DSOS, NDA to investigate and resolve issues.
  • Collaboration with Product, Operations, Sales and Development teams worldwide.
  • Consistently exceeded KPIs while embodying LSEG'svalues.
  • Analyzed customer feedback to drive improvements in product offerings and service delivery.

Customer Support Executive

LSEG
04.2023 - 06.2024
  • Supported clients with inquiries on the DataScope product suite via Salesforce.
  • Managed escalations and met critical KPIs through global team collaboration.

Data Analyst Level 2

LSEG
04.2022 - 03.2023
  • Researched and updated Spanish entities for mergers, acquisitions, and equity-related changes.
  • Collaborated cross-functionally and interacted directly with clients as required.

Sales Assistant

ABC Delikatesy Store
10.2019 - 03.2021
  • Provided retail customer support, managed transactions, and organized product displays.


Sales Coordinator

GPS India Networks Pvt. Ltd
04.2015 - 05.2017
  • Oversaw national sales and marketing through phone, email, Tendring and occasional client visits.
  • Maintained CRM records and coordinated end-to-end sales process.
  • Streamlined communication between sales teams and management to improve operational efficiency.
  • Coordinated sales activities to support team goals and enhance customer engagement.
  • Developed and maintained relationships with key clients to facilitate repeat business opportunities.

Education

Bachelor of Arts - Humanities

University of Delhi
New Delhi
01.2016

Skills

  • Soft Skills: Effective Communication, Leadership, Teamwork, Equanimity
  • Hard Skills: Customer Relationship Management (CRM), Analytical Thinking, Problem Solving, Time Management
  • Tools: Salesforce, DataScope, Workspace, SQL,NDA, QAS and AI assistance
  • Languages: English (Fluent), Hindi (Native), Polish (A1-A2)

Certification

  • Polish Language Course – A1.2 Level
    Accent School of Polish, (2020)
  • LSEG (London Stock Exchange Group)
    DataScope Quest Elite Certification (2024)
    Marketing Copywriting for Social Media (2025)
  • PwC
    Problem Solving with Excel (2020)
  • Coursera
    Data Analytics Essentials (2022)

Consent

"I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2016, item 922 as amended."

Achievements

Academic 

  • Secured 1st position in Psychology at the CBSE Board (School Level)

Professional 

  • Best Employee Award – GPS India Networks Pvt. Ltd. (2017)
  • Peer-to-Peer Awards- LSEG(2024-09 & 2025-03)


Timeline

Senior Customer Support Executive

LSEG
07.2024 - Current

Customer Support Executive

LSEG
04.2023 - 06.2024

Data Analyst Level 2

LSEG
04.2022 - 03.2023

Sales Assistant

ABC Delikatesy Store
10.2019 - 03.2021

Sales Coordinator

GPS India Networks Pvt. Ltd
04.2015 - 05.2017

Bachelor of Arts - Humanities

University of Delhi
Kavita Sood