Kelly Maliza Teta
Steinkirchen,12
Summary
Accomplished Customer Service Representative at Capgemini Polska, adept at resolving disputes with empathy, boosting customer loyalty by 20%. Proficient in IT Service Desk support and multilingual communication, leveraging critical thinking to handle escalated calls efficiently. Skilled in data analysis and process documentation, ensuring seamless service delivery and enhanced customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Capgemini Polska Sp. Z O.o
05.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Ecole Secondaire De Stella Matutina
Rwanda11-2019
Bachelor of Science - Business And Managerial Economics
AUCA
RwandaSkills
- Computer Maintenance
- Knowledge skills of office tools MS Office skills, PDF
- Professional, DocuSign (using Word, Excel, PowerPoint,
- Microsoft outlook
- Follow-up skills
Languages
English
Full Professional
French
Full Professional
German
Professional Working
Timeline
Customer Service Representative
Capgemini Polska Sp. Z O.o
05.2022 - 08.2024
High School Diploma -
Ecole Secondaire De Stella Matutina
Bachelor of Science - Business And Managerial Economics
AUCA
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