Kelly Umuhoza BYIRINGIRO
Krakow
Summary
Detail-oriented office administrator with 2+ years of experience ensuring offices run smoothly and efficiently. with an expansive toolkit of interpersonal skills and business operations knowledge. Well-rounded and professional team player dedicated to continuing academic pursuits at a collegiate level. A strong leader who works well under pressure, and exudes positivity. Highly organized, and skilled in written and verbal communication. Bringing forth a motivated attitude and a variety of powerful skills. Dedicated to identifying customer needs and delivering effective solutions to all problems.
Overview
5
5
years of professional experience
Work History
Customer Service Support -French
Cathay Pacific Airways (Limited S.A)
05.2023 - Current
- Manage and maintain strong relationships with corporate contract clients, ensuring their needs are
consistently met. - Monitor the performance of corporate contract clients, analyze travel data, and provide regular,
insightful reports to support informed decision-making. - Negotiate contract terms with corporate clients, ensuring they receive the most competitive rates
and benefits possible.
Junior Logistics Coordinator
Skol Brewery
05.2021 - 09.2022
- Coordinated and tracked shipments to ensure timely delivery of goods.
- Processed orders, monitored delivery schedules, and addressed customer inquiries
- Assisted in managing inventory levels and updating stock records.
- Liaised with suppliers, vendors, and carriers to facilitate smooth operations.
- Supported the optimization of transportation routes for cost and time efficiency.
Customer Service Specialist
ByDul cleaning company
08.2020 - 04.2021
Analyzed customer issue and queries and made sure to resolve them
Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Education
Business administration - Logistics Management
Akademia Nauk Stosowanych WSZiA W Opolu
Opole, Poland06.2025
Supply Chain Management - Business
strathmore University
Kenya07.2022
diploma -
nu vision high school
07.2020
Skills
- Active Listening
- Hard Working
- Time Management
- Leadership and Teamwork
- Microsoft Office Word
- Interpersonal Skills
- Microsoft PowerPoint
- Problem Solving
- Resolved customers concerns and answer questions to my best ability
- Ability to work under pressure
- Multi tasking
Languages
English
Proficient
C2
French
Proficient
C2
Kinyarwanda
Proficient
C2
References
References available upon request
Personal Information
- Place of Birth: Kigali
- Nationality: Rwandan
Hobbies and Interests
- Music
- Adventure
Timeline
Customer Service Support -French
Cathay Pacific Airways (Limited S.A)
05.2023 - Current
Junior Logistics Coordinator
Skol Brewery
05.2021 - 09.2022
Customer Service Specialist
ByDul cleaning company
08.2020 - 04.2021
Business administration - Logistics Management
Akademia Nauk Stosowanych WSZiA W Opolu
diploma -
nu vision high school
Supply Chain Management - Business
strathmore University
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