Kelvin Hanson
Warsaw
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Aims to leverage expertise to enhance efficiency and achieve excellence in project execution.
Overview
12
12
years of professional experience
Work History
Online English Tutor
Private Home
05.2024 - Current
- Encouraging critical thinking, creativity, and effective communication.
- Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
- Managing 4 students per week.
- Teaching grammar, vocabulary, pronunciation, and composition to develop language proficiency
- Tutoring students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
Administrative Assistant
APDI Group
04.2023 - 09.2023
- Worked on EU funded projects, which included 'SensEd': sensedproject.com. 'Home Ecology': stayeco.eu. 'DeafSli': deafsli.eu. And a few more.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Demonstrated strong written and verbal communication skills in interacting with colleagues, clients, and external partners, conveying information clearly and professionally.
- Enhanced productivity levels to 30% by anticipating needs and delivering outstanding support
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Successfully managed day-to-day administrative tasks, including incoming calls and emails from customers., scheduling appointments, and handling correspondence.
- Volunteered to help with special projects of varying degrees of complexity.
Associate Consultant
Fundacja Sempre A Frente
04.2022 - 01.2023
- Developed effective improvement plans in alignment with goals and specifications.
- Helped team of 15 lead consultants optimize efficiency of current systems by conducting training sessions.
- Led various projects under guidance and supervision of chief consultant.
- Managed approximately 20 emails per day from participants.
- Organized and designed activities that promoted physical, emotional, social, and cognitive development.
Bar Manager
KOTO Nightclub
09.2021 - 08.2022
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 60% improvement over prior onboarding process
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Hotel Receptionist
Semashko hotel
02.2020 - 12.2020
- Answered phone within 2-5 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Collected room deposits, fees, and payments.
- Effectively resolved any issues or complaints guests had during their stay, whether it was problems with their room, amenities, or any other aspect of their experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed approximately 20 incoming calls, emails and faxes from customers per day.
Customer Service Advisor
Tema Metropolitan Assembly
03.2015 - 03.2017
- Addressed and resolved customer issues or complaints in timely and efficient manner.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed department call volume of 26 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Maintained 2-5 minutes call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
- Responded to customer needs through competent customer service and prompt problem-solving.
Administrative Assistant
Sync Consult
11.2012 - 11.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Helped 15 + highly demanding customers per day in high-volume competitive setting and exceeded 40% quality target on consistent basis.
- Maintained inventory of office supplies and placed orders.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Education
Master's Degree - Project Management
WSEI University
09.2023
Bachelor's - Tourism And Hospitality
Yanka Kupala State University of Grodno
07.2021
High School Diploma -
Holy Trinity Cathedral Senior High School
05.2009
Skills
- Adaptability
- Computer Literacy
- Creativity
- Empathy
- Leadership
- Microsoft Office Suite
- Patience
- Reception oversight
- Teamwork
- Written and Oral Communication
Languages
English
Bilingual or Proficient (C2)
Russian
Upper intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Managed inventory and office budgeting for supplies for busy office of 15 employees.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Assisted management with the training of 6 new staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionCompany CulturePersonal development programsInterests
Communication
Technology
Problem Solving
Time Management
Learning and Development
Customer Service
Quote
Judge a man by his questions rather than his answers.
Voltaire
Physical fitness and sports
I believe that physical activity helps improve mental clarity, reduce stress, and increase energy levels. Sports, especially team-based, can help develop leadership, teamwork, discipline, and perseverance.
Timeline
Online English Tutor
Private Home
05.2024 - Current
Administrative Assistant
APDI Group
04.2023 - 09.2023
Associate Consultant
Fundacja Sempre A Frente
04.2022 - 01.2023
Bar Manager
KOTO Nightclub
09.2021 - 08.2022
Hotel Receptionist
Semashko hotel
02.2020 - 12.2020
Customer Service Advisor
Tema Metropolitan Assembly
03.2015 - 03.2017
Administrative Assistant
Sync Consult
11.2012 - 11.2014
Bachelor's - Tourism And Hospitality
Yanka Kupala State University of Grodno
High School Diploma -
Holy Trinity Cathedral Senior High School
Master's Degree - Project Management
WSEI University
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