Kelvin Mandibatsira
Warsaw
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Vodacom
01.2021 - 08.2022
Answering customer questions about the company, products, or services
● Resolving customer complaints
● Directing customers to the right department or supervisor
● Taking orders or processing payments
● Making changes to customers' accounts
● Handling returns and exchanges
● Addressing billing concerns
● Keeping records of customer interactions
● Selling products and services
Education
Bachelor Of Computer Science - Artificial Intelligence
Vistula University
WarsawSkills
- Information Security
- Account Updating
- Call Management
- Report Generation
- Data Entry
- Scheduling
- Appointment Scheduling
- Complaint Resolution
- Critical Thinking
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Vodacom
01.2021 - 08.2022
Bachelor Of Computer Science - Artificial Intelligence
Vistula University
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