KENNETH N. EHIHIE

Customer Communication:

• Respond promptly to inquiries, provide logistics information.
• Address and resolve concerns for a positive experience.

Order Processing:

• Assist in order placement and ensure timely processing.
• Coordinate with teams for request fulfillment and shipment management.

Product and Service Knowledge:

• Understand logistics services comprehensively.
• Educate customers, helping them choose suitable solutions.

Quoting and Pricing:

• Generate accurate logistics service quotes.
• Clearly communicate pricing terms to customers.

Problem Resolution:

• Resolve issues related to shipments and service quality.
• Collaborate with other departments for solutions.

Relationship Building:

• Maintain strong customer relationships.

Market Knowledge:

• Stay informed about industry trends and competitors.
• Use market knowledge to position company services.

Documentation:

• Maintain accurate records of interactions and transactions.
• Ensure proper documentation of sales and service activities.

• Posting job advertisements to draw in applicants, reviewing applications, matching them to positions that fit the candidate, informing candidates about the position and the hiring process, and using a variety of channels to find talent needed for that positaion.