Kenny Nsabimana
Poznan,Poland
Summary
Offering strong background in process management with keen ability to adapt and learn quickly. Knowledgeable about streamlining operations, improving efficiency, and fostering team collaboration. Ready to use and develop analytical thinking, problem-solving, and communication skills in Order Management Specialist and Customer facing role.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Senior Process Executive
Infosys Poland Sp. zo.o
Lodz, Łódź Voivodeship
05.2025 - Current
- Approving Invoices in APOC and make sure to meet the deadlines.
- Checking Purchasing Orders(PO) in SAP to check the vendors on the specific Invoices.
- Using SAP variables like FB1LN and ME23N to check Vendor Information on Invoices.
- Coordinated cross-functional teams, enhancing business operations.
- Managed new process initiatives from concept to commercialisation, meeting client and revenue targets.
- Balanced and prioritised demanding work streams to achieve project KPIs.
1st Level Service Desk Analyst in French
BaseBeyond GmbH
Poznan, Greater Poland
09.2024 - 04.2025
- Used Service Management systems to manage incidents and follow up requests.
- Maintained detailed records of user interactions, updates, and completed actions in the service management system.
- Performed diagnostics and troubleshooting via phone, accurately relaying instructions to staff.
- Escalated complex problems to senior technicians, facilitating timely and effective solutions.
- Provided first-line support for IT-related queries, swiftly diagnosing and resolving technical issues.
- Helped users with OKTA issues including reseting OKTA MFA
Content Analyst
Contio Tech
09.2024 - 02.2025
- Working with verification of advertising text and visual assets.
- Consistently meeting individual productivity and quality targets.
- Exercising critical thinking and attention to detail review content against existing guidelines.
- Supporting time-sensitive requests for projects while collaborating with cross-functional teams.
- Picked up additional tasks to aid team success.
- Organised files to support efficiency and traceability.
- Used tools like EWOQ for my daily rating of my tasks
Online Customer Service Consultant
Capita Plc
05.2023 - 03.2024
- Collaborate with cross-functional teams to address complex issues, providing comprehensive solutions for customers
- Develop highly empathetic client relationships and earn reputation for exceeding service standard goals
- Handle escalated customer complaints with professionalism and empathy, working diligently to find satisfactory resolutions while preserving client relationships
- Enhanced customer satisfaction by swiftly addressing and resolving inquiries through email and live chat platforms
- Utilize CRM software to manage and track customer interactions, ensuring timely follow-up and personalized service
- Monitor social media channels for customer inquiries, proactively addressing concerns and maintaining brand reputation management
Order Management Specialist
BPN Rwanda
Kigali, Rwanda
05.2020 - 03.2022
- Entering purchase orders in SAP and placing sample orders.
- Updating orders such as changing delivery dates or increasing number of product requested.
- Processing credit notes for lost, broken and non repairable products.
- Reviewed order terms and conditions with customers to comply with company policy.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Collaborated with cross-functional teams in resolving order related issues, ensuring a seamless customer experience.
Education
Bachelor of Arts - Logistics Management
WSHIU
Poznan, Greater Poland 03.2023 - 02.2026
High School Diploma - Computer Science
Nu-Vision High School
Kigali 01.2014 - 11.2019
Skills
- Supply chain understanding
- Knowledge of ISO standards
- Remote desktop applications
- Network monitoring tools
- MS Office Suite
- Ticketing system proficiency
- ITSM best practices
- SQL database understanding
- SAP applications familiarity
- Proficient in order-to-cash process
Languages
English
Proficient (C2)
French
Proficient (C2)
Timeline
Senior Process Executive
Infosys Poland Sp. zo.o
05.2025 - Current
1st Level Service Desk Analyst in French
BaseBeyond GmbH
09.2024 - 04.2025
Content Analyst
Contio Tech
09.2024 - 02.2025
Online Customer Service Consultant
Capita Plc
05.2023 - 03.2024
Bachelor of Arts - Logistics Management
WSHIU
03.2023 - 02.2026
Order Management Specialist
BPN Rwanda
05.2020 - 03.2022
High School Diploma - Computer Science
Nu-Vision High School
01.2014 - 11.2019
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