KEVAUGHN WALKER
IT Operations Specialist
Summary
An analytical and results-driven IT operations specialist focused on troubleshooting, system optimization, and ensuring operational efficiency. Expertise includes resolving complex technical issues, optimizing systems, and driving continuous improvement. Adept at working independently or within collaborative teams to enhance performance and uphold high standards of service delivery, leveraging strong organizational skills and technical proficiency.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
3
3
Languages
Work History
IT Operation Specialist
Nordea Bank AB
01.2022 - Current
- Collaborated with infrastructure, development, and automation teams on cloud computing, machine learning, and robotics initiatives, driving improvements in system scalability and operational efficiency.
- Monitored and managed IT infrastructure, systems, and business applications, including VMware, Windows, Unix, and Mainframe environments, ensuring alignment with cross-functional operational requirements.
- Worked closely with incident management, network operations, and database administration teams to troubleshoot and resolve critical system issues, minimizing downtime and ensuring compliance with SLAs.
- Utilized monitoring tools and technologies to identify and address potential system bottlenecks, supporting both internal IT teams and external vendors to deliver seamless business operations.
IT Service Desk Specialist
Nordea Bank AB
01.2021 - 01.2022
- Delivered prompt technical assistance to internal users, resolving hardware, software, and application issues across diverse platforms.
- Diagnosed and resolved technical incidents efficiently, ensuring compliance with service level agreements (SLAs).
- Simplified technical concepts for non-technical users, providing desk-side and remote support to improve productivity and satisfaction.
- Managed and maintained IT services across various time zones, adapting solutions to meet organizational needs.
IT Service Desk Specialist
Diebold Nixdorf
01.2020 - 01.2021
- Resolved a wide range of technical issues across various systems and applications, providing timely support to customers and end-users across multiple time zones.
- Worked closely with supervisors to escalate complex customer inquiries and technical problems, ensuring prompt and effective resolutions.
- Managed high volumes of support requests, responding quickly to technical issues and maintaining high customer satisfaction levels.
Education
Bachelor of Science - Computer engineering
Akademia Finansów I Biznesu Vistula
Warsaw, Poland 1 2019 - Current
B.S. - Liberal Studies, Faculty of Humanity
Uniwersytet West Indies MONA
01.2017 - 1 2018
CAPE -
Pre-University of West Indies MONA
01.2016 - 1 2017
Skills
JavaScript
SQL
Cloud computing
IT service management (ITSM)
Network administration
Incident management
Timeline
IT Operation Specialist
Nordea Bank AB
01.2022 - Current
IT Service Desk Specialist
Nordea Bank AB
01.2021 - 01.2022
IT Service Desk Specialist
Diebold Nixdorf
01.2020 - 01.2021
B.S. - Liberal Studies, Faculty of Humanity
Uniwersytet West Indies MONA
01.2017 - 1 2018
CAPE -
Pre-University of West Indies MONA
01.2016 - 1 2017
Bachelor of Science - Computer engineering
Akademia Finansów I Biznesu Vistula
1 2019 - Current
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