Kevin Matthys

CapLink Private Client Onboarding & Service Desk and Operational AI Solutions

• Leadership & Team Management: Leading and mentoring of high performing teams of 15 people, ensuring exceptional client service and establishing best practices. Focusing on continuous improvement.
• Project Management & Change Implementation: Leading change and improvement initiatives, managing project roadmaps, and ensuring successful execution of transformation projects aligned with business objectives.
• Client Onboarding & Service Excellence: Overseeing the end-to-end onboarding process for private clients, ensuring a seamless and efficient experience while adhering to regulatory and compliance requirements.
• Stakeholder Collaboration: Acting as a key liaison between business teams, IT, and external vendors to align strategies, address client needs, and ensure smooth service delivery.
• AI & Automation Implementation: Driving the development and deployment of AI-driven automation solutions to enhance operational efficiency and streamline workflows.
• Regulatory Compliance & Risk Management: Ensuring adherence to regulatory frameworks, proactively mitigating risks and maintaining compliance across processes.
• Reporting & Performance Monitoring: Tracking key performance indicators (KPIs) and providing insights to senior management to drive data-driven decision-making.

• Strategic leader responsible for guiding product development and ensuring alignment with business objectives.
• Overseeing the design, regulation, and daily management of principal projects Facilitating sprint plannings and execution to ensure timely and efficient project delivery.
• Developing and prioritizing change roadmap for seamless implementation.
• Collaborating with vendors and stakeholders to develop roadmaps and execute change initiatives effectively.
• Designing and implementing automation solutions to enhance operational efficiency.
• Development lead of the Web Portal platform, Caplink Private.
• Identifying opportunities for operational and control enhancements.
• Collaborating with business representatives to understand and challenge cross-location requirements and criteria in business processes and information systems.