Kevin Pham

Planned out training schedules and taught Warrior Tasks and Drills. Operated and lead a team of four with command post nodes (CPN) and satellite transport terminals (STT). Crossed trained Soldiers to use CPNs and taught how to configure commands using Putty and Cisco Call Manager.

Detail-oriented Help Desk Analyst with 2 years of experience providing technical support and troubleshooting services to users in diverse environments. Proficient in diagnosing hardware/software issues, providing step-by-step solutions, and delivering exceptional customer service. Basic understanding of networking protocols, routers, VPNs, and troubleshooting network connectivity issues. Conduct remote desktop troubleshooting and provide step-by-step guidance to users on resolving technical problems. Documented support interactions for future reference.

Developed and implemented creative lesson plans for students in grades K-5, incorporating technology, hands-on activities, and visual aids. Utilized differentiated instruction techniques to meet the diverse learning needs of students, ensuring each child received individualized support. Fostered a positive classroom environment by promoting collaboration, respect, and a love for learning. Developed and implemented IEPs (Individualized Education Plans) to meet students' specific learning goals. Assessed student progress regularly and provided constructive feedback to help students improve. Collaborated with fellow teachers to plan and execute school-wide events, extracurricular activities, and projects