Khalid Alabbasi

• Reviews all new client accounts to ensure all customer identification program, due diligence,and beneficial ownership information and documentation has been obtained; preparing questions to the client for missing documents or any information that are missing to be able to finalize the case.
• Analyze medium- and high-risk client transactions and relationships, including monitoring,
• documentation, and enhanced due diligence. Research and investigate transactions that are anomalous and recommend suspicious activity reporting as necessary. This includes reporting throughout the Bank's functional areas and across product and service offerings. Create and compile required documentation and ensure proper retention.
• Followed standard AML procedures and processes.
• Regularly interface with multiple business units and Bank employees to conduct research and to obtain additional information related to potentially suspicious activity.
• Conduct alert reviews in a timely, accurate, and complete manner.

Review user generated content in a single review tool and classify according to policy. Expected to provide quality assurance and improve machine classifiers to ensure safety of platform for all audience and cross-functional teams.

• Perform core business process transactions involving data entry/data capture according to defined methods, procedures, and standard delivery solutions to deliver business outcomes committed to in the service level agreement

• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Maintained documentation on tests performed in lab.
• Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
• Maintained safe, tidy and organized laboratory environment for accurate test results.
• Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.