Kimaya Choudhary
Polinezyjska, Warsaw
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, Skilled in building cross- functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.
Overview
5
5
years of professional experience
Work History
Team Manager
Foundever
08.2022 - Current
- Team Manager for several 24/7 all-year-round projects that supports one of the most popular smart wearable devices, merchant and financial services aggregator in the US, Canada and Europe
- Leading a multinational team of top-performers
- Enhancing the team performance by conducting one-on-one meetings and creating SMART Action Plans
- Monitoring the line and maintaining the service level
- Being a mediator between HR and the employees, assisting with the documentation
- Assisting with internal recruitment (looking and/or preparing people who can be potentially promoted in the company), mentoring them as per internal learning curves
- Working closely with the Quality Team on quality calibration for the whole project, setting up the standards
- Supervision of the floor, monitoring real-time adherence, creating schedules.
- Analyzing and solve lower-complexity problems,
- Being given training and moderate level instructions on daily work tasks and detailed instructions on new assignments
- Processing invoice operations and terms involved in the day to day business
- Being on the lookout for ways to improve processes/operations
- Being an individual contributor as a part of a team, with a targeted and focused scope of work
- Ensuring timely and professional query resolution,
- Producing accurate reconciliations and assist in the Month End process
Quality Analyst
Foundever
10.2020 - 08.2022
- Provide proper feedback to improve the performance if an area of improvement is observed
- Creating detailed, comprehensive, and well-structured feedback documentation
- Preparing and implementing quality assurance policies and procedures.
Customer Professional
Foundever
12.2018 - 10.2020
- Dealing with a customer over the phone and via email
- Dealing with stressful situations and emergencies in a professional manner, and ensuring that customer's concerns are promptly addressed
- Completed certification in Coach Growth Point OCP (Operational Check Point) Mentor.
Education
Masters in International Relations -
Vistula University
08.2020
Bachelors in Management Studies -
Mumbai University
01.2017
Skills
- SAP
- MS office Outlook
- Salesforce
- Zendesk
- Gridspace
- Amazon Workspace
- Intime
- ADP
- Twilio Flex
- Kustomer App
- Shopify
- Slack
- Shipwire
Websites
Languages
English
Proficient
C2
Timeline
Team Manager
Foundever
08.2022 - Current
Quality Analyst
Foundever
10.2020 - 08.2022
Customer Professional
Foundever
12.2018 - 10.2020
Masters in International Relations -
Vistula University
Bachelors in Management Studies -
Mumbai University
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