Kinga Makai
Warsaw
Summary
Detail-oriented individual, equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Legal Technology Expert
JTI Global Business Service
09.2024 - Current
- Providing guidance and support to JTI entities in terms of the usage of lifecycle management tools, matter management tools
- Managing and administrating within legal technology solutions contract and document templates
- Supporting and training junior team members in their daily responsibilities
- Creating business plans for future system automation
Legal Technology Senior Specialist
JTI Global Business Service
03.2023 - 08.2024
- Providing guidance and support to JTI entities in terms of the usage of lifecycle management tools, matter management tools
- Managing and administrating within legal technology solutions contract and document templates
- Supporting and training junior team members in their daily responsibilities
IT Specialist, Release and QA Management
DSV International Shared Service Center
11.2022 - 02.2023
- Verified technical & deployment documentation
- Verified changes for CAB meetings
- Collaborated with the business analysts, developers, support and other IT and business stakeholders with focus on details and high quality
Change and Release Manager
Diebold Nixdorf
02.2022 - 10.2022
- Planned and orchestrated the software rollout and related processes
- Coordinated the planning of POS software releases and updates
- Coordinated the planning and execution of Windows security updates
- Gathered and analyzed data to make proactive adjustments to plans and meet all deliverable milestones
- Prepared reports and presented to customers as part of the monthly service review process
- Handled post release incidents in the ticketing system
Senior 2nd Level Specialist
Diebold Nixdorf
05.2021 - 01.2022
- Generate reports and charts based on software deployment failure and success rates
- Provided support in the event of software installation failure
- Guided the customer on how to troubleshoot the problem
- Handled complex technical problems using log analysis
2nd Level Specialist
Diebold Nixdorf
11.2020 - 04.2021
- Guided customer on how to troubleshoot the issue
- Handled complex technical issues using log analysis
- Used critical thinking to break down problems, evaluate solutions and make decisions
Customer Service Senior Representative
Diebold Nixdorf
06.2018 - 10.2020
- Call acceptance, registration and distribution
- Providing information and help though e-mails and phone calls
- Remote technical support for customers
- Ticket handling in customer service applications
- Resolved issues through careful research and follow-up with customers
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Assisted in training new hires, ensuring they were equipped with the necessary skills for success in their role.
Customer Service Representative
Diebold Nixdorf
12.2016 - 05.2018
- Call acceptance, registration and distribution
- Providing information and help though e-mails and phone calls
- Remote technical support for customers
- Ticket handling in customer service applications
Education
High School Graduate - Humanities Profile, Philology (Language Studies)
National College "Octavian Goga"
01.2008
Skills
- Critical Thinking
- Strong Organizational Skills
- Effective Decision Maker
- Detail-Oriented Problem Solver
- Forward-Thinking Approach
- Customer-Centric Approach
- Strategic Leadership
- Skilled in Windows 11 Functionality
- Skilled in Microsoft Office Applications
- Deployment Process Management
Languages
Hungarian
Advanced (C1)
Romanian
Upper intermediate (B2)
English
Advanced (C1)
Polish
Elementary (A2)
Certification
Python for Non-Programmers
Discovery Piscine Python Essentials
Managing Data with Microsoft 365
Lean Six Sigma: Define and Measure Tools
Lean Six Sigma: Analyze, Improve, and Control Tools
Dealing with the Seven Deadly Wastes
Operational Excellence Foundations
Discovery Piscine : Python course
This course covered key Python programming concepts, including shell exploration, variable manipulation, conditional statements, loops, simple objects, arrays and their methods, method definition and scope, and working with dictionaries, all through a project-based application.
Timeline
Legal Technology Expert
JTI Global Business Service
09.2024 - Current
Legal Technology Senior Specialist
JTI Global Business Service
03.2023 - 08.2024
IT Specialist, Release and QA Management
DSV International Shared Service Center
11.2022 - 02.2023
Change and Release Manager
Diebold Nixdorf
02.2022 - 10.2022
Senior 2nd Level Specialist
Diebold Nixdorf
05.2021 - 01.2022
2nd Level Specialist
Diebold Nixdorf
11.2020 - 04.2021
Customer Service Senior Representative
Diebold Nixdorf
06.2018 - 10.2020
Customer Service Representative
Diebold Nixdorf
12.2016 - 05.2018
High School Graduate - Humanities Profile, Philology (Language Studies)
National College "Octavian Goga"
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