Kiori Gordon

• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
• Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
• Negotiated favorable contract terms with clients to secure profitable deals and maintain long-term partnerships.
• Built rapport with customers / community as P.O.C to promote long term business growth.
• Aligned sales strategies with company objectives to drive overall business growth.
• Helped train numerous sales associates through the Mentor Program

(9/2024 - 1/2025) (Interim Area Sales Manager Pos.)

I was chosen out of a hand full of Top-Tier reps, to be trusted as a stand in Area Sales Manager. which included the following responsibilities.

• Lead, oversee and be responsible for the performance of a team of 6-8 Sales Development Reps.
• Lead team huddles, training new
  hires, heading special events, as well as attending ongoing leadership conferences.
• Increase sales representative efficiency through weekly coaching, training on new products and services, facilitation of team
  huddles for sharing of best sales techniques, and execution of field shadows to provide in-field coaching and feedback.

• Installing, maintaining, and repairing residential cable television, phone / electrical and Internet services.
• Inspecting cable lines, laying ground cable, repairing poles.
• Attend trouble calls to resolve the issue, and full installs.
• Demonstrated equipment capabilities to customer and responded to questions and complaints.
• Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
• Read blueprints and schematics to correctly place equipment.
• Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.

• Took calls of customers that were having issues with pc, applications, and/or systems.
• Used CRC, Absence, Raptor, etc.
• Performed profile refresh/unlock, troubleshooting.
• Performed net installs and rollbacks.
• Developed strong communication skills.
• Performed password resets.
• Worked with multiple CPU systems and software/hardware.
• Remote access and support.
• Escalated tickets (CONSUMER & COMMUNITY BANKING, MORTGAGE BANKING, MORTGAGE PRODUCTION AND SERVICING, PRODUCTION, PRODUCTION – ONGOING, PRODUCTION-OPERATING, PRODUCTION ORIG ADMIN/SUPPORT, BUSINESS SUPPORT – PRODUCTION, PRODUCTION OPERATION RISK & CONTROLS PRODUCTION OPS SUPPORT, PROCESS IMPROVEMENT, PROCESS IMPROVEMENT MX).