Summary
Overview
Work history
Education
Skills
Languages
Timeline

Klaudia Bednarczyk

Warsaw,Poland

Summary

Enthusiastic and results-driven Partner Support Agent with 3 years of experience in partners/customers relations. Proven track record of building partnership relations and dedicated team coordinator. Seeking an opportunity to contribute my skills and expertise in a dynamic and collaborative work environment.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work history

Sales assistant

Pandora Jewelry
Warsaw
04.2022 - Current
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Fostered positive relationships with customers to enhance loyalty and retention.

Partner Support Agent

Miinto
Warsaw, Łódź Voivodeship
09.2021 - Current
  • Performed routine maintenance to prevent system outages and failures.
  • Investigated cause of equipment damage or loss to determine overall liability for repairs or replacement.
  • Kept high levels of partners satisfaction, explaining complex technical concepts in layman terms for easy comprehension.
  • Offered technical support on-site, via email for enhanced partner service.
  • Assessed performance of operating systems, software and hardware and addressed any problems observed.

Cafe barista

Cavarious
Warsaw
10.2018 - 03.2020
  • Exhibited outstanding knowledge of coffee extraction and dialling in to produce coffee drinks to exceptionally high standard.
  • Employed product knowledge to recommend beverages based on customer preferences.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Followed prescribed recipes and preparation techniques for range of drinks, including espresso, latte and cappuccino.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.

Education

Samorządowe Liceum Ogólnokształcące W Opocznie, Opoczno
09.2015 - 05.2018

English Philology

Akademia Ekonomiczno Humanistyczna, Warsaw
10.2023 -

Skills

  • Enthusiastic communicator
  • Excellent timekeeping
  • Active selling
  • Confident communicator
  • Outgoing and enthusiastic

Languages

English
Advanced (C1)
Polish
Native

Timeline

Akademia Ekonomiczno Humanistyczna - , English Philology
10.2023 -
Sales assistant - Pandora Jewelry
04.2022 - Current
Partner Support Agent - Miinto
09.2021 - Current
Cafe barista - Cavarious
10.2018 - 03.2020
Samorządowe Liceum Ogólnokształcące W Opocznie - ,
09.2015 - 05.2018

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Klaudia Bednarczyk