Klaudia Faust
Antwerp
Summary
A highly motivated professional with extensive experience in customer service, team management, and the beauty industry. Fluent in English after living in the UK for 12 years, I returned to Poland for family reasons, where I gained additional experience in the perfumery sector and international trading. I have a strong background in leading teams, managing operations, and providing excellent client experiences in beauty and retail environments. Passionate about beauty and fragrances, I am eager to further develop my skills, learn new languages, and grow professionally in Belgium. Dedicated, diligent, and open-minded, I thrive in challenging environments and enjoy taking on new opportunities and learning experiences. I also love traveling and exploring new cultures.
Overview
13
13
years of professional experience
Work History
International Trade Specialist
Veo Worldwide Services
05.2025 - 10.2025
- Contacted suppliers to source and secure stock for purchasing.
- Performed extensive administrative tasks using Excel and CRM platforms.
- Conducted business communications in both Polish and English.
- Worked in an international environment, collaborating with teams across multiple countries.
- Supported procurement processes and contributed to efficient supply chain management.
Fragrance Specialist
Jo Malone London, Estee Lauder
01.2025 - 05.2025
- Educated clients on fragrance selection and layering techniques to enhance personal scent profiles.
- Conducted in-depth product demonstrations to showcase fragrance collections and promote customer engagement.
- Collaborated with team members to maintain an inviting store environment, ensuring optimal product presentation.
- Assisted in inventory management, tracking stock levels, and coordinating timely replenishment of fragrances.
Store Manager
The Perfume Shop
02.2022 - 11.2024
- Managed daily store operations, including sales, inventory, and visual merchandising.
- Recruited, trained, and coached staff to achieve sales targets and provide excellent customer service.
- Completed extensive perfumery training and professional development programs to enhance product knowledge.
- Monitored stock levels, performed ordering, and maintained accurate records.
- Handled administrative tasks such as scheduling, reporting, and compliance with company policies.
- Ensured a high standard of store presentation and a positive customer experience.
Store Manager
Costa Coffee
11.2018 - 01.2022
- Led daily store operations, ensuring high levels of customer satisfaction and team performance.
- Developed and implemented visual merchandising strategies to enhance product presentation and drive sales.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage through effective loss prevention measures.
- Trained and mentored staff on sales techniques, product knowledge, and customer service excellence.
Supervisor
Naturalicious UK
08.2017 - 10.2018
- Supervised daily operations to ensure compliance with quality standards and safety protocols.
- Trained and mentored team members on best practices and operational procedures.
- Monitored inventory levels, ensuring timely replenishment of stock to meet production demands.
Transport Manager
EB Quick & Easy
04.2016 - 06.2017
- Planned and monitored truck routes for efficient waste collection and skip hire operations.
- Managed daily logistics and coordinated drivers’ schedules.
- Acquired and maintained relationships with new clients.
- Ensured compliance with safety and environmental regulations.
Quality Control Inspector
Sandwich Factory
02.2014 - 03.2016
- Conducted thorough inspections of sandwich production to ensure compliance with quality standards.
- Implemented corrective actions for identified defects, enhancing product reliability.
- Collaborated with production teams to optimize workflow and minimize errors.
- Monitored equipment and tools for proper functionality, ensuring operational safety.
Cashier/Team Leader
Way2Save
11.2012 - 01.2014
- Oversaw daily cashier operations, ensuring accurate transactions and excellent customer service.
- Trained and mentored new cashiers on company policies and efficient checkout procedures.
- Implemented inventory management practices, reducing stock discrepancies and improving supply chain efficiency.
- Developed staff schedules to optimize coverage during peak hours, enhancing workflow and customer experience.
Skills
- Team Leadership & Staff Management
- Customer Service & Client Relations
- International Trade & Supplier Coordination
- Fragrance & Beauty Expertise
- Logistics & Route Planning
- Administrative & CRM Skills
- Recruitment & Staff Training
- Quality Control & Compliance
- Fluent in English & Polish
Languages
Polish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
International Trade Specialist
Veo Worldwide Services
05.2025 - 10.2025
Fragrance Specialist
Jo Malone London, Estee Lauder
01.2025 - 05.2025
Store Manager
The Perfume Shop
02.2022 - 11.2024
Store Manager
Costa Coffee
11.2018 - 01.2022
Supervisor
Naturalicious UK
08.2017 - 10.2018
Transport Manager
EB Quick & Easy
04.2016 - 06.2017
Quality Control Inspector
Sandwich Factory
02.2014 - 03.2016
Cashier/Team Leader
Way2Save
11.2012 - 01.2014