Klaudia Glowiak
Poznan
Summary
Approachable team member with rich customer service background. Responds to time-critical events and adhered to established health and safety procedures. Exudes confidence with calm, collected demeanor.
Overview
7
7
years of professional experience
Work History
Cabin Service Agent
Warsaw Aviation SP. Z O. O.
06.2021 - Current
- Promoted airline brand loyalty by delivering excellent customer service to all passengers consistently.
- Interacting warmly and professionally with travelers of different backgrounds and cultures, upholding brand standards.
- Increased on-time departure rates by efficiently cleaning and restocking aircraft cabins between flights.
- Serving meals and refreshments to passengers during flight, accurately noting down preferences to avoid mix-ups.
- Welcoming passengers on board and directing individuals to booked seats with warm, professional demeanor
Manager
Restaurant "Dziki Bez"
08.2018 - 02.2020
- Minimized loss and misuse of equipment through proper supervision and staff training.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Waitress
Palac Mierzecin NOVOL
07.2017 - 08.2018
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Achieving sales goals.
- Maintained clean and welcoming dining environment, ensuring positive guest experience.
Education
High School Diploma -
Maciej Rataj High School
Strzelce Krajenskie04.2016
Skills
- Customer Service
- Strong work ethic
- Safety awareness
- Multitasking proficiency
- Reliability and punctuality
- Security procedures
Languages
Polish
Native language
English
Advanced
C1
Timeline
Cabin Service Agent
Warsaw Aviation SP. Z O. O.
06.2021 - Current
Manager
Restaurant "Dziki Bez"
08.2018 - 02.2020
Waitress
Palac Mierzecin NOVOL
07.2017 - 08.2018
High School Diploma -
Maciej Rataj High School
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