Klaudia Muszyńska
Warsaw
Summary
Over 3 years of experience in customer service. When I started working in 2019 my work was only limited to Contact Center but now it widened to post sales and claims. Through my line of work I managed to gather a lot of expectations and requirements that are the most valued by clients and help to actually fulfill the promises contained in the contract.
Overview
4
4
years of professional experience
Work History
Health Insurance Consultant
TU INTER Polska & TU Życie Polska
2021.04 - Current
Work on a first line of post sales customer service in the department which combines Post Sales, Contact Center and Debt Collection (up to certain point).
Work liability insurance (target group: medical environment & other) and individual & group health insurance for companies that are closely related to private medical health care and life protection.
Taking care of the entire correspondence between the company and the client which is strongly related into managing all departments (mostly Claims) and their work.
Be a main person responsible for the contact with English-speaking clients (international corporate client's employees that require assistance with medical health care system in Poland).
Assistant to the Call Center
Luxmed Sp.z.o.o
2019.10 - 2021.03
Managing the contact on a lines Patient - Medical Center and Patient - Other Department, customer/patient telephone service, accepting complaints, coordinating the automatic SMS generator.
Education
Bachelor's Degree - International Relations
07.2024
Skills
- Healthcare Knowledge
- Insurance Coverage Verification
- Critical Thinking
- Claims Reporting Systems
- Client Relations
- Claims Information Gathering
- Insurance Claim Regulations
- Customer Complaint Resolution
- CRM Software
- Product Knowledge
- Effective & Written Communication
- Problem Solving
- Customer Service Orientation
- Multitasking
- Appointment Scheduling
- Microsoft PowerPoint
- Microsoft Excel
- JIRA
Languages
Polish
Native language
English
Proficient
C2
Korean
Elementary
A2
Chinese (Mandarin)
Elementary
A2
Personal Information
Date of Birth: 07/31/2000
Hobbies and Interests
My interests are mainly related to the field of study: the culture of contemporary East Asia and Middle East, its economy, regional security and history. My Bachelor's research is currently focused on Chinese investments in Africa and BRI initiative.
In my free time I travel all over Europe and neighboring countries (so far the ones I like come back to the most are Italy and Norway).
Timeline
Health Insurance Consultant - TU INTER Polska & TU Życie Polska
2021.04 - Current
Assistant to the Call Center - Luxmed Sp.z.o.o
2019.10 - 2021.03
Collegium Civitas - Bachelor's Degree, International Relations
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