Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Responded to customer needs through competent customer service and prompt problem-solving.
English and Mathematics Teacher
Robot Acadamy
01.2019 - 06.2020
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Supported student physical, mental, and social development using classroom games and activities.
Supported students in developing social skills through structured activities and positive reinforcement techniques.
Effective Communication: Highlight your ability to communicate complex ideas clearly and concisely, both verbally and in writing.
Literary Analysis: skill in analyzing literature, including identifying themes, characters, and literary devices.
Curriculum Development: developed lesson plans or curriculum materials, mention your proficiency in designing engaging and effective teaching materials.
Differentiation: ability to tailor instruction to meet the diverse needs of students, including those with varying levels of proficiency in English.
Assessment and Evaluation: experience in creating assessments, grading student work, and providing constructive feedback to support student learning.
Education
Bachelor Of Management Studies - Project Management
WSB Merito
Warsaw
06.2024
Skills
Call center experience
Customer Relations
Call Center Operations
KPI Monitoring
Languages
English
Advanced (C1)
Timeline
Customer Servive Advisor
Capita
01.2023 - 07.2023
English and Mathematics Teacher
Robot Acadamy
01.2019 - 06.2020
Bachelor Of Management Studies - Project Management