Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Koket Fekadu

Koket Fekadu

Lodz

Summary

English and maths Teacher

Overview

4
4
years of professional experience

Work History

Customer Servive Advisor

Capita
01.2023 - 07.2023
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded to customer needs through competent customer service and prompt problem-solving.

English and Mathematics Teacher

Robot Acadamy
01.2019 - 06.2020

  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Effective Communication: Highlight your ability to communicate complex ideas clearly and concisely, both verbally and in writing.
  • Literary Analysis: skill in analyzing literature, including identifying themes, characters, and literary devices.
  • Curriculum Development: developed lesson plans or curriculum materials, mention your proficiency in designing engaging and effective teaching materials.
  • Differentiation: ability to tailor instruction to meet the diverse needs of students, including those with varying levels of proficiency in English.
  • Assessment and Evaluation: experience in creating assessments, grading student work, and providing constructive feedback to support student learning.

Education

Bachelor Of Management Studies - Project Management

WSB Merito
Warsaw
06.2024

Skills

  • Call center experience
  • Customer Relations
  • Call Center Operations
  • KPI Monitoring

Languages

English
Advanced (C1)

Timeline

Customer Servive Advisor

Capita
01.2023 - 07.2023

English and Mathematics Teacher

Robot Acadamy
01.2019 - 06.2020

Bachelor Of Management Studies - Project Management

WSB Merito

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Koket Fekadu