Konrad Kąkol
Pruszcz Gdanski,22
Summary
Motivated IT support professional with a growing background in troubleshooting and resolving technical issues. Skilled at understanding user needs and providing responsive, high-quality service. Known for a collaborative approach and adaptability, contributing to smooth team operations and positive results. Committed to continuous learning and improving technical skills, with a focus on delivering reliable support and effective solutions
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Helpdesk Intern
Lpp sa
Pruszcz Gdański
2024.07 - 2024.12
- Resolved software and hardware issues for improved system performance and user experience.
- Provided remote support for users experiencing technical difficulties, enabling quick issue resolution without onsite presence.
- Delivered remote support for Windows and macOS users
- Configured hardware, devices, and software to set up work stations for employees
- Proficient in systems: Jira, Confluence, SCCM, AD, and Microsoft Office
- Support with company systems
- Managed software installations and system monitoring
- Trained new interns on help desk procedures, ensuring a smooth transition into the role
- Assisted in maintaining IT inventory, contributing to an organized and efficient workspace
Operator
Belbal sp. z o.o.
Tczew, Pomerania
2022.05 - 2024.07
- Issuing orders in SAP
- Making sure everything is correct in the systems
- Ensuring continuity of production and systematic release of products
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
Intern
Info-Electronic Multimedia
Gdansk, Pomerania
2020.09 - 2020.10
- Configuring routers, switches and telephone exchange configuration
- Welding of optical fibers and making cables
- Creating networks and monitoring them
- HelpDesk
- Configuration and maintenance LAN networks
Education
University - IT Network Engineering
Merito WSB University
Gdansk, 22 2022.10 - 2026.05
Technical School - ICT technician
Zespół Szkół Łączności
Gdańsk 2018.09 - 2022.05
Skills
- Proficient in configuring and managing telephone exchange systems
- Skilled in server setup, administration, and maintenance
- Advanced expertise in Windows OS and Microsoft Office Suite
- Experienced in network setup, troubleshooting, and support
- Competent in router and switch configuration
- Proficient in ticketing systems and incident resolution
- Adept at providing remote and on-site technical support
- Strong background in application and helpdesk support
- Intermediate knowledge of VPN setup and troubleshooting
Certification
EE.10 - Installation, setup, and maintenance of telecommunication and IT devices and networks
Timeline
Helpdesk Intern
Lpp sa
2024.07 - 2024.12
University - IT Network Engineering
Merito WSB University
2022.10 - 2026.05
Operator
Belbal sp. z o.o.
2022.05 - 2024.07
EE.10 - Installation, setup, and maintenance of telecommunication and IT devices and networks
2021-02
EE.11 - Administering network operating systems and computer networks
2021-02
Intern
Info-Electronic Multimedia
2020.09 - 2020.10
Technical School - ICT technician
Zespół Szkół Łączności
2018.09 - 2022.05