Reading, Researching, Game Playing
Korede Gbadeyan
Pathway Advisor / Customer Success Support
Warsaw
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Pathway Advisor
Gender GP
warsaw
01.2023 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided professional services and support in a dynamic work environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
IT Support Specialist
Embelish Nigeria Ltd
02.2020 - 12.2022
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Delivered onsite technical support for 10 employees in week
- Offered new customers training to reduce frustration and improve customer satisfaction
Customer Service Specialist
New age Solution
03.2018 - 01.2020
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Handled over 30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners
- Resolved concerns with products or services to help with retention and drive sales
Education
Bachelor of Arts - Tourism And Travel Management
Vistula University
Warsaw Poland 02.2021 - Current
Skills
Operating system management
Customer service expert
Application support
Staff education and training
Microsoft Outlook
Technical Support
Microsoft Office Specialist (MOS) Expert
Technical issues analysis
Mac systems
Helpdesk call support
Interests
soft skills
- Active Listening Skills.
- Improving Customer Experience.
- Building Customer Loyalty.
- Positive Attitude.
- Love Playing Games
- Interpersonal Skills
- Complaint Resolution
- Communication
- Patience
- Problem Solving
- Organizational Skills
- Critical Thinking Skills
- Decision Making
Timeline
Pathway Advisor
Gender GP
01.2023 - Current
Bachelor of Arts - Tourism And Travel Management
Vistula University
02.2021 - Current
IT Support Specialist
Embelish Nigeria Ltd
02.2020 - 12.2022
Customer Service Specialist
New age Solution
03.2018 - 01.2020