Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kornelia Lazar

Warsaw

Summary

After twenty years in publishing industry, books remain still to be my passion but not longer on a professional basis. Having experience in project management and customer service as my "soft skills" as well, allow me to have effective communication with customers regardless of the company profile. I'm well familiar with the corporate culture and multicultural milieu.

Privately I love travelling and playing bridge.

Overview

33
33
years of professional experience
3
3
Languages

Work History

Customer Success Specialist

Webinterpret
03.2023 - 08.2023
  • Respond to customer requests for products, services, and company information.
  • Managed tickets, outbound calls, e-mails, chat.

1st Level Agent

Diebold-Nixdorf
01.2022 - 12.2022
  • Used ticketing systems to manage and process support actions and requests.
  • Inbound call support to technical issues for Aral BP (DE, AT, CH, LU).

Coordinator

Ideal Work
01.2021 - 12.2021
  • Staff management through day-to-day work and complex problems.

Customer Service Associate

Energizer Sp. z o.o.
05.2019 - 12.2020
  • Proceeding orders into SAP.
  • Investigating and managing complaints.
  • Collaborating with sales, logistic and external carrier team.

Freelancer

Different publishing houses
01.2016 - 01.2019
  • Translations.

Foreign Rights Specialist

Julian Tuwim & Irena Tuwim Foundation
05.2014 - 11.2015
  • Sales of rights to J. Tuwim's work abroad.

Owner /Publisher

Media Lazar
06.2005 - 04.2014
  • Publishing of fiction and non-fiction books.

Managing Editor

Media Rodzina Publishing House
01.2004 - 05.2005
  • Proposing ancillary projects and products to expand diversity of editorial offerings and revenue opportunities.
  • Working with graphic artist's and other specialists to produce captivating and successful content.

Publisher

Bertelsmann Media
01.2000 - 12.2003
  • Developing strategic initiatives and long term goals.
  • Building publishing strategy and plans, budgeting.

Promotion Specialist

Bertelsmann Media
01.1999 - 12.1999
  • Co-operation with media representatives to optimize coverage of special events.

Assistant to the CEO

Bertelsmann Media
08.1994 - 12.1998
  • Managing and supervising information flow in the company.
  • HR responsibilities.

Librarian

Library of the Warsaw University
08.1990 - 08.1991
  • Cataloging books in foreign languages according to subject.

Education

Master of Arts -

ChAT
Warsaw
10.1993

Skills

  • Good communication and interpersonal skills
  • Business oriented person
  • Ability to set priorities
  • High level of empathy
  • Problem-solving ability
  • MS Office, CRM, SAP, Sales Force, SQL
  • Inbound/outbound phone calls, e-mail, chat

Languages

Polish, German, English, Russian
Native language
German
Advanced
C1
English
Upper intermediate
B2
Russian
Elementary
A2

Timeline

Customer Success Specialist

Webinterpret
03.2023 - 08.2023

1st Level Agent

Diebold-Nixdorf
01.2022 - 12.2022

Coordinator

Ideal Work
01.2021 - 12.2021

Customer Service Associate

Energizer Sp. z o.o.
05.2019 - 12.2020

Freelancer

Different publishing houses
01.2016 - 01.2019

Foreign Rights Specialist

Julian Tuwim & Irena Tuwim Foundation
05.2014 - 11.2015

Owner /Publisher

Media Lazar
06.2005 - 04.2014

Managing Editor

Media Rodzina Publishing House
01.2004 - 05.2005

Publisher

Bertelsmann Media
01.2000 - 12.2003

Promotion Specialist

Bertelsmann Media
01.1999 - 12.1999

Assistant to the CEO

Bertelsmann Media
08.1994 - 12.1998

Librarian

Library of the Warsaw University
08.1990 - 08.1991

Master of Arts -

ChAT

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Kornelia Lazar