Kris Karol Mauro
Avellino
Summary
I am a Cabin Crew member who prefers to use skills related to fun, as I believe this is one of the best ways to build successful relationships and trust with passengers. My positive and engaging attitude allows me to resolve conflicts efficiently, both in teams and with passengers. I ensure safety and comfort for all passengers, staying calm in emergency situations and handling them with maturity and composure, always following procedures with ease.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cabin Crew
Ryanair Sun S.A. (Buzz)
02.2025 - Current
- Delivered exceptional customer service, ensuring passenger comfort and safety during flights.
- Managed in-flight emergencies calmly and followed safety procedures.
- Worked closely with the flight team to maintain smooth operations.
- Ensured cabin order and addressed passenger concerns efficiently.
- Conducted pre-flight safety checks and inspections.
- Promoted onboard products and services to meet sales targets.
Crew
Mc Donald’s
11.2023 - 10.2024
- Managed daily operations in the kitchen and service area, ensuring high standards of quality and speed.
- Assisted customers by addressing their inquiries and resolving issues promptly and efficiently.
- Worked collaboratively with team members to maintain a positive and productive work environment while adhering to company guidelines.
- Handled cash transactions and managed registers accurately and securely.
- Prepared and packaged food items in accordance with food safety and hygiene regulations.
Education
Diploma - Administration, Finance And Marketing
Istituto Kennedy
Avellino, Italy06.2024
Skills
- Delivered exceptional customer service with empathy and a fun attitude, ensuring passenger comfort and safety during flights
- Remained calm and composed, even in emergency situations, following all safety procedures
- Communicated clearly and professionally with passengers and crew members in high-pressure situations
- Solved problems calmly and immediately, leveraging my fun and engaging skills to ensure a smooth flight experience
- Acquired language skills quickly, enabling effective communication with passengers from various backgrounds in any area and language within a short time frame
Certification
• HACCP - Elevate Risk
• English Proficiency B2 Level
Issued by: British Institute
Date of Issue: 21/10/2023
• AME Certification (Class 2 Medical
Certificate)
Issued by: ENAC (Ente Nazionale Aviazione Civile)
Date of issue: 07/12/2024
• CCA (Cabin Crew Attestation)
Issued by: Ryanair Sun S.A. (Buzz)
Date of issue: 20/02/2025
Languages
Italian - Native
English - B2
Timeline
Cabin Crew
Ryanair Sun S.A. (Buzz)
02.2025 - Current
Crew
Mc Donald’s
11.2023 - 10.2024
Diploma - Administration, Finance And Marketing
Istituto Kennedy
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