Kristián Micheľ

Results-driven operations leader and technical specialist with extensive experience in project coordination, resource planning, and risk management within agile environments. Adept at fostering collaboration and building strong relationships with clients and cross-functional teams to deliver seamless workflows and operational excellence. Highly adaptable and motivated, with a diverse international background that enhances problem-solving and innovation. Committed to driving continuous improvement, efficiency, and delivering high-impact solutions aligned with business goals.

Nationality: Slovak

Marital Status: Single

Children: None

• Sports, Traveling, Fashion, Reading, Technologies

ESARIS training for Service Management, Operations and Administration (T088) EN V2

2025, Košice

This e-course is a mixed-level training that will give you a general overview about ESARIS for Service Management, Operations and Administration. After completing the training, you will be able to understand all the benefits of ESARIS.

ESARIS training for Service Management, Operations & Administration (T088) EN V1

2023, Košice

The Enterprise Security Architecture for Reliable ICT Services (ESARIS) is the collection of procedures, standards and aids for the protection of all ICT services which T-Systems provides to customers. ESARIS builds on existing IT service management processes as well as the internal organization of the company, and is customized to the needs of T-Systems as a large ICT service provider. This training is intended for all employees in the work area "Operations". The technical and procedural security measures stipulated in the ESARIS security standards are used as the basis for maintaining and adapting IT security during operations. It is explained how ESARIS helps to deliver ICT services in accordance with contractually agreed security requirements and how ESARIS helps to deal with deviations and incidents. Also Operations shall adhere to pre-defined practices: Consequently, the training explains the ESARIS approach to standardization and outlines how such information can be obtained from the ESARIS Library.

ESARIS training for Service Design and Implementation (T090) EN V1

2023, Košice

The Enterprise Security Architecture for Reliable ICT Services (ESARIS) is the collection of procedures, standards and aids for the protection of all ICT services which T-Systems provides to customers. ESARIS builds on existing IT service management processes as well as the internal organization of the company, and is customized to the needs of T-Systems as a large ICT service provider. This training is intended for all employees in the work area "Service Design and Implementation". The technical and procedural security measures stipulated in the ESARIS security standards are used as the basis for "Service Design and Implementation". ICT-Services are based upon pre-defined elements; new developments may lead to new pre-defined elements for re-use in future designs. The training shows how the ESARIS standards are used in solution design and implementation as well as in the design and implementation of processes. The integration of third-party products and services is also dealt with. Solutions shall reuse pre-defined elements: Consequently, the training explains the ESARIS approach to standardization and outlines how such information can be obtained from the ESARIS

Access Management V1

2023, Košice

Access Management is responsible for user requests for IT access. This process includes usernames and passwords and the creation of groups and roles with defined access privileges. Learners get an overview of the process and understand which steps and activities are necessary to maintain roles and rights in T-System's internal IT systems.

ServiceNow - Get Started EN V1

2023, Košice

Attend ServiceNow Get Started to learn the basic navigation of the Now Platform including the features and benefits. For a good preparation for the exam please go through the Web-Based-Training about Navigation.

ServiceNow - Change Management EN V1

2023, Košice

Change Management supports the three types of service changes ITIL describes - standard, emergency, and normal. In this training you will learn how the change types are implemented in ServiceNow.

ServiceNow - Problem Management EN V1

2023, Košice

This course provides an overview of the problem management lifecycle and the activities performed during each phase of the lifecycle in ServiceNow.

ServiceNow - Incident Management EN V1

2023, Košice

The goal of Incident Management is to restore normal service operation while minimizing impact to business operations and maintaining quality. In this training you will learn how the incident management process is implemented in ServiceNow.

ServiceNow - Service Request Management Basics V1

2023, Košice

This course introduce the Request Management process on the ServiceNow Platform, including the terms and goals of Request Management and its lifecycle: submittal, approval, fulfillment and closure of requests.

English Language Intensive Course Supercomm

14 April 2021 - 21 September 2021, Nyon

Completed an intensive English training course with Supercomm Group Suisse SA from April to September 2021 , totaling 16.5 hours with 100% attendance . Achieved C1 level (Oral and Writing QCM) according to the Common European Framework of Reference for Languages (CEFR) .