Summary
Overview
Work History
Education
Skills
Hobbies And Interests
Personal Information
Certification
Languages
Timeline
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Krutika Jadhav

Krutika Jadhav

Logistic coordinator
Mazowieckie,Warszawa

Summary

I am a highly skilled professional with over 8 years of extensive experience in customer service and 18 months in logistics. My expertise lies in delivering exceptional customer experiences, resolving complex issues, and optimizing logistical processes. I have a proven track record of leadership, guiding teams to success, and ensuring customer satisfaction. Additionally, I possess strong technical skills in Microsoft Excel, Chat GPT, and PowerBI, enabling me to analyze data effectively and streamline operations. With a blend of customer service proficiency, logistics knowledge, team leadership, and technical expertise, I am well-equipped to contribute significantly to any organization. Proficient in Cargowise software and CRM. To seek and maintain full-time position that offers professional challenges and utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about Incoterms regulations and standards.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Logistics Executive

DHL Global Forwarding
04.2022 - 10.2023
  • Met month-end reporting objectives and deadlines.
  • Identified modifications to processes and procedures that would promote better efficiency.
  • Supervised processes to eliminate weak points or bottlenecks in business operations.
  • Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
  • Tracked orders and notified customers of status or potential delays.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Documented shipping information for orders and tracked packages when necessary.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
  • Managed invoicing and payment processing operations.
  • Interacted with Client to resolve billing disputes and respond to inquiries.

Customer Relationship Manager

Whitehat Jr
06.2020 - 04.2021
  • Monitored metrics and developed actionable insights to improve efficiency and performance
  • Reinforced established quality control standards and followed procedures for optimal customer interactions
  • Created customer support strategies to increase customer retention
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success
  • Assisted with conflict resolution during partnership negotiations and acquisitions
  • Managed customer relations on ongoing basis to maximize customer retention
  • Completed opening and closing functions to meet operational needs
  • Managed department call volume of 60 calls per day and coordinated department schedules to maximize coverage during peak hours.

Senior Process Associate

Tata Consultancy Services
10.2016 - 04.2020
  • Met month-end reporting objectives and deadlines
  • Identified and resolved process issues to drive optimal workflow and business growth
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialling
  • Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service
  • Handled approximately 20 inbound and 60 outbound call requests per day to provide existing customers with answers to questions and schedule appointments
  • Answered questions about company offerings with knowledgeable responses about products and services
  • Built relationships with customers using strong persuasion and active listening skills
  • Trained and mentored new telemarketers on best practices, communication strategies and performance standards
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings
  • Recorded and updated customer information in online systems
  • Led team of 15 members while providing exceptional customer service
  • Coordinated weekly meetings for internal and external groups
  • Cross-trained and provided backup support for organizational leadership
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
  • Conducted training and mentored team members to promote productivity and commitment to friendly service
  • Monitored operating machinery to assess progress, adjust settings and maintain production speeds.

Store Keeper

COCO Magique
01.2011 - 05.2013
  • Keeping a record of sales and restocking the store accordingly
  • Managing and training store staff
  • Planning promotional campaigns for new products or specials
  • Ensuring that the store is kept clean and organized
  • Mediating any confrontations between staff and clients and de-escalating the situation
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Assisted customers for easy on store purchase
  • Resolved concerns with products or services to help with retention and drive sales
  • Answered product and service questions, suggesting other offerings to attract potential customers
  • Recorded account information to open new customer accounts
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service Associate

Sitel India Pvt Ltd
01.2010 - 11.2010
  • Processed order transactions and provided customers with detailed itineraries, tickets and receipts
  • Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules
  • Provided schedule, routing and fare information to assist customers with ticket purchases
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests
  • Handled 40 calls per day to address customer inquiries and concerns
  • Maintained energy and enthusiasm in fast-paced environment
  • Documented all customer information accurately in computer system, providing dated notes for future reference
  • Developed exemplary writing skills through continued correspondence with upwards of 20 customers per day on chat
  • Worked closely with each customer to carefully resolve issues within timely fashion
  • Handled inbound customer chat conversations from various websites
  • Delivered prompt service to prioritize customer needs
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

BBA -

William Carey University
06.2016

Higher Secondary Certificate (12th) -

HSC
04.2009

Secondary School Certificate (10th) -

SSC
03.2006

Skills

  • MS Office
  • Excellent Communication
  • Decision-Making
  • Problem-Solving
  • Multitasking Abilities
  • Organization and Time Management
  • Teambuilding
  • Training and Development
  • Critical Thinking
  • Training and Leadership
  • Stress Management
  • Self-Motivated
  • Good Telephone Etiquette
  • Teamwork and Collaboration
  • Staff Mentoring
  • Verbal and Written Communication
  • International Shipments
  • Freight Invoicing
  • Customer Satisfaction
  • Shipment Tracing
  • Auditing Proficiency
  • Charges and Rates Documentation
  • Status Updates
  • Data Entry Skills
  • Shipment Processing
  • Quality Control Analysis
  • Incoterm Understanding
  • Client Meetings

Hobbies And Interests

  • Reading Spiritual books
  • Travel
  • Cooking
  • Blog

Personal Information

Passport Number: R9240671

Certification

  • Certified Cargowise Professional , Associated with DHL Global Forwarding - 2023 to 2025.

Languages

English
Bilingual or Proficient (C2)
Marathi
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
French
Elementary (A2)

Timeline

Logistics Executive

DHL Global Forwarding
04.2022 - 10.2023

Customer Relationship Manager

Whitehat Jr
06.2020 - 04.2021

Senior Process Associate

Tata Consultancy Services
10.2016 - 04.2020

Store Keeper

COCO Magique
01.2011 - 05.2013

Customer Service Associate

Sitel India Pvt Ltd
01.2010 - 11.2010

BBA -

William Carey University

Higher Secondary Certificate (12th) -

HSC

Secondary School Certificate (10th) -

SSC

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Krutika JadhavLogistic coordinator