Krystian Jakóbczyk

Key achievements:

-Working in 2 different teams and cooperating with international clients.

-Achieving 90% accuracy on tasks.

-Expanding knowledge about finances.

-Leader of development of procedures for the new version of system.

Responsibilities:

Financial Control team:

■ Maintain up-to-date knowledge of financial services and specific knowledge of legislation and regulations.

■ Job coverage for the duties of a Control Specialist.

■ Approval of daily adjustments and approval of wires, checks, and ACH payments based on the confirmation of appropriate funding.

■ Reporting and monitoring of aged items, certificate variances, share out of balances.

ETA Transaction Processing team:

■ Reviews trade requests for proper legal requirements prior to inputting the trades into the record keeping system.

■ Process various financial and non-financial requests within required timeliness.

■ Performs a variety of complex tasks including helping with customer issues and working with client to resolve.

■ Ensures compliance with applicable federal regulations, association guidelines and consumer regulations.

■ Protects the privacy of the customer in maintaining customer.

Key achievements:

-Management of four medical facilities in two cities and planning appointments or medical examinations.

-Developing communication skills with clients.

Responsibilities:

■ Providing technical assistance to customers by telephone and completing the customer database.

■ Intimately familiar with all of the standard call centre software platforms.

■ Managed to handle multiple, high-volume tasks without losing ability to perform to high level of accuracy with attention to detail.

■ Managed to work as part of a team at the office and individually while working remotely with minimum management supervision.

■ Demonstrated consistent hard work and dedication to achieve results and improve operations.

■ Managed to develop service time and quality targets.

Key achievements:

-Effectively managed crisis situations such as apartment defects or sudden reservation changes, minimizing the impact on the guest experience.

Responsibilities:

■ Intimately familiar with all of the Hotel software platforms (booking, cleaners schedule, parking, and hotel system).

■ planning guest arrival schedules and apartment management.

■ Taking care of guests and providing requests or solving any problems.

■ Managing documents and database.

■ implementation of new solutions for housekeeping supervisor.