Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Krystian Sagan

Krystian Sagan

Summary

Dedicated and adaptable professional with experience in both education and the banking sector. I began my career as an English teacher, developing strong communication, presentation, and interpersonal skills while working with diverse groups. I later transitioned into banking, gaining experience in customer verification, KYC processes, fraud-related case support, and account security procedures.

Working in a corporate environment strengthened my analytical thinking, attention to detail, and ability to follow structured procedures. I am comfortable handling sensitive information and maintaining high standards of accuracy and professionalism. Fluent in English, I am quick to learn, adaptable, and open to new professional challenges in an international environment.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Banking Customer Advisor(English-speaking clients)

Erste Bank Polska S.A
, Lublin
2025.09 - Current

Provided customer support to English-speaking banking clients, handling account inquiries and assisting with fraud-related cases, including unauthorized transactions and account security issues. Performed basic customer verification and KYC-related checks in line with internal procedures. Ensured accurate case handling, compliance with operational guidelines, and proper escalation of complex issues.

English Teacher

Centrum Językowe Paderewski
, Lublin
2024.09 - 2025.09

Conducted in-person English language classes for teenage learners at A1–B2 proficiency levels.

English teacher

POLIGLOTA
, Kraków
2024.09 - 2025.09

English teacher

Linguaton
, Lublin
2023.09 - 2024.09

Conducted in-person English language classes for teenage learners at A1–B1 proficiency levels.

English teacher

Nice&Wise
, Lublin
2020.09 - 2023.06

Conducted in-person English language classes for teenage learners at A1–B2 proficiency levels.

Education

Bachelor of Arts - English philology

Katolicki Uniwersytet Lubelsko
Lublin
2018.10 - 2021.07

Master of Arts - English philology

Katolicki Uniwersytet Lubelski
Lublin
2022.10 - 2024.07

Skills

  • Strong communication skills
  • Analytical and problem-solving skills
  • Attention to detail and accuracy
  • Adaptability and quick learning
  • Ability to work under pressure
  • Time management and organization
  • Teamwork and collaboration
  • Fluent English
  • Basics in digital tools and AI-based technologies

Languages

English
Fluent
Polish
Native

Timeline

Banking Customer Advisor(English-speaking clients)

Erste Bank Polska S.A
2025.09 - Current

English Teacher

Centrum Językowe Paderewski
2024.09 - 2025.09

English teacher

POLIGLOTA
2024.09 - 2025.09

English teacher

Linguaton
2023.09 - 2024.09

Master of Arts - English philology

Katolicki Uniwersytet Lubelski
2022.10 - 2024.07

English teacher

Nice&Wise
2020.09 - 2023.06

Bachelor of Arts - English philology

Katolicki Uniwersytet Lubelsko
2018.10 - 2021.07

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Krystian Sagan