Krystian Sobala
Sosnowiec
Overview
5
5
years of professional experience
Work History
Customer Advisor
Rtv Euro Agd
07.2025 - Current
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Maintained up-to-date knowledge of product and service changes.
- Participated in interactive training programs to expand knowledge of company products and policies.
Digital Sales Banker
Alior Bank
08.2024 - 02.2025
- Discussed financial options with clients and provided informed suggestions.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Networked to identify potential new clients and expand geographic territories.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Customer Advisor
Komputronik
03.2022 - 07.2023
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Documented customer interactions in internal database to maintain complete customer service history.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
- Delivered prompt service to prioritize customer needs.
- Technical Support for Computer Hardware: Assisting clients in troubleshooting technical issues and configuring hardware.
- Custom-Built Desktop and Laptop Configuration: Assembling and setting up computers tailored to client specifications.
- Installation and Configuration of Windows Operating Systems: Including licensing and activation.
- Data Recovery: Recovering data from HDDs and SSDs using specialized software tools.
- Security Software Configuration: Setting up antivirus programs, firewalls, and other protective solutions.
- Technical Consulting: Providing guidance on hardware and software for both individual clients and businesses.
- User Account Management and Network Setup: Creating and managing user accounts, configuring local area networks.
- Hardware Diagnostics and Repairs: Identifying and resolving hardware issues.
Customer Advisor
Media Markt
09.2022 - 02.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Warehouse Worker
Kanlux S.A
02.2020 - 07.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Assisted in receiving, stocking and distribution of merchandise.
Education
High School Diploma -
Centrum Kształcenia Zawodowego I Ustawicznego
Sosnowiec04-2018
Skills
- Complaint handling
- CRM software
- Active learning
- Merchandise upselling
- Multitasking and prioritization
- Direct sales
- Customer relations
- Teamwork skills
- De-escalation techniques
- Call center operations
- Problem-solving
- Hardware Troubleshooting
- Computer Assembly & Custom Builds
- Windows OS Installation & Configuration
- Software Licensing Management
- Data Recovery (HDD, SSD)
- Antivirus & Firewall Configuration
- End-User Technical Support
- IT Consulting (Hardware & Software)
- User Account Management
- Local Network Configuration
- Hardware Diagnostics & Repair
- Client Communication & Problem Solving
- Basic Cybersecurity Awareness
- Ticketing Systems
- Remote Support Tools
Languages
English
Advanced (C1)
Polish
Bilingual or Proficient (C2)
Norwegian
Beginner (A1)
Timeline
Customer Advisor
Rtv Euro Agd
07.2025 - Current
Digital Sales Banker
Alior Bank
08.2024 - 02.2025
Customer Advisor
Media Markt
09.2022 - 02.2023
Customer Advisor
Komputronik
03.2022 - 07.2023
Warehouse Worker
Kanlux S.A
02.2020 - 07.2021
High School Diploma -
Centrum Kształcenia Zawodowego I Ustawicznego