Overview
Work History
Education
Skills
Languages
Timeline
Generic
Krystian Sobala

Krystian Sobala

Sosnowiec

Overview

5
5
years of professional experience

Work History

Customer Advisor

Rtv Euro Agd
07.2025 - Current
  • Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
  • Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
  • Maintained up-to-date knowledge of product and service changes.
  • Participated in interactive training programs to expand knowledge of company products and policies.

Digital Sales Banker

Alior Bank
08.2024 - 02.2025
  • Discussed financial options with clients and provided informed suggestions.
  • Met with members to understand goals and recommend solutions to fit specific needs.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Networked to identify potential new clients and expand geographic territories.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Customer Advisor

Komputronik
03.2022 - 07.2023
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Documented customer interactions in internal database to maintain complete customer service history.
  • Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
  • Delivered prompt service to prioritize customer needs.
  • Technical Support for Computer Hardware: Assisting clients in troubleshooting technical issues and configuring hardware.
  • Custom-Built Desktop and Laptop Configuration: Assembling and setting up computers tailored to client specifications.
  • Installation and Configuration of Windows Operating Systems: Including licensing and activation.
  • Data Recovery: Recovering data from HDDs and SSDs using specialized software tools.
  • Security Software Configuration: Setting up antivirus programs, firewalls, and other protective solutions.
  • Technical Consulting: Providing guidance on hardware and software for both individual clients and businesses.
  • User Account Management and Network Setup: Creating and managing user accounts, configuring local area networks.
  • Hardware Diagnostics and Repairs: Identifying and resolving hardware issues.

Customer Advisor

Media Markt
09.2022 - 02.2023
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Warehouse Worker

Kanlux S.A
02.2020 - 07.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Assisted in receiving, stocking and distribution of merchandise.

Education

High School Diploma -

Centrum Kształcenia Zawodowego I Ustawicznego
Sosnowiec
04-2018

Skills

  • Complaint handling
  • CRM software
  • Active learning
  • Merchandise upselling
  • Multitasking and prioritization
  • Direct sales
  • Customer relations
  • Teamwork skills
  • De-escalation techniques
  • Call center operations
  • Problem-solving
  • Hardware Troubleshooting
  • Computer Assembly & Custom Builds
  • Windows OS Installation & Configuration
  • Software Licensing Management
  • Data Recovery (HDD, SSD)
  • Antivirus & Firewall Configuration
  • End-User Technical Support
  • IT Consulting (Hardware & Software)
  • User Account Management
  • Local Network Configuration
  • Hardware Diagnostics & Repair
  • Client Communication & Problem Solving
  • Basic Cybersecurity Awareness
  • Ticketing Systems
  • Remote Support Tools

Languages

English
Advanced (C1)
Polish
Bilingual or Proficient (C2)
Norwegian
Beginner (A1)

Timeline

Customer Advisor

Rtv Euro Agd
07.2025 - Current

Digital Sales Banker

Alior Bank
08.2024 - 02.2025

Customer Advisor

Media Markt
09.2022 - 02.2023

Customer Advisor

Komputronik
03.2022 - 07.2023

Warehouse Worker

Kanlux S.A
02.2020 - 07.2021

High School Diploma -

Centrum Kształcenia Zawodowego I Ustawicznego

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Krystian Sobala