Video games
Krzysztof Drążek
Date Of Birth: 19.06.1990
Wrocław
Summary
Accomplished IT professional with a proven track record at Credit Suisse Poland, specializing in data centre facilities. Expert in network infrastructure and disaster recovery, demonstrating exceptional problem-solving abilities and team leadership. Enhanced customer satisfaction through effective communication and adaptability, ensuring seamless IT operations.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Assistant Director in Data Centre Facilities
UBS Business Solutions Poland
10.2024 - Current
- Monitoring and maintenance of network infrastructure via dedicated dashboards and SSH client (PuTTY), utilizing cisco commands.
- Administration of Active Directory across corporate domains.
- End of Life changes for hardware infrastructure including HP Servers, Cisco client switches and routers. Patching and cabling of network infrastructure in server rack, performing post-upgrade tests and troubleshooting.
- Preparing Disaster Recovery scenarios and activities, following procedures and creating reports.
- Managing and dispatching ServiceNOW tickets and daily tasks within two IT support teams.
- Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
Assistant Vice President in Data Centre Facilities
Credit Suisse Poland
01.2023 - 09.2024
- Monitoring and maintenance of network infrastructure via dedicated dashboards and SSH client (PuTTY), utilizing cisco commands.
- Administration of Active Directory across corporate domains. Supporting migration from Windows 7 to Windows 10 for laptops, desktop PCs and VMs.
- End of Life changes for hardware infrastructure including HP Servers, Cisco client switches and routers. Patching and cabling of network infrastructure in server rack, performing post-upgrade tests and troubleshooting.
- Leading Wi-Fi Site Survey and Cisco WAPs replacement project. Performing on-site survey, units replacement and post-change connectivity tests and troubleshooting.
- Preparing Disaster Recovery scenarios and activities, following procedures and creating reports.
- Administration of local backup tapes for IBM offline storage.
- Leading NAC2.0 on-site project for end-user hardware. Using Splunk software to recognize and troubleshoot devices blocked by NAC. Collaborating and reporting to implementation team. Conducting troubleshooting and providing feedback.
- Managing and dispatching ServiceNOW tickets and daily tasks within two IT support teams.
- Administrating and supporting RSA security console.
- Distribution of virtual machines through Citrix Director and VMWare vSphere client.
- Resolving incidents and service requests related to Windows 7, Windows 10 and Windows Server 2016.
- Remote support via Remote Desktop Connection, Remote Assistance.
- Financial application support - certificates installation, server-based accounting application installation, configuration and troubleshooting
- Supporting and troubleshooting of Bitlocker for Windows 7 and Windows 10 desktop PCs and laptops through Microsoft Bitlocker Administration and Monitoring
- Configuration of certificate based Smart Cards.
- Decommission of LAN, MAN and WAN infrastructure for closing Credit Suisse Grunwaldzki Center office in Wroclaw.
IT Support Specialist in Data Centre Facilities
Credit Suisse Poland
10.2014 - 12.2022
- Network data (LAN, MAN and WAN) infrastructure monitoring, alerts and outages escalation to higher tier support teams. Communication with network service delivering vendors. Daily health checks and reports.
- Leading LAN infrastructure deployment for newly opened Credit Suisse office Atrium2 in Warsaw. Planning and implementation of LAN connectivity design for end-point devices.
- Decommission of LAN, MAN and WAN infrastructure for closing Credit Suisse offices (Kameleon, West Forum and Silver Forum) in Wroclaw.
- Avaya telephony PBS administrator.
- Tech support and administration of end-user hardware such as SFF desktop PC, thin clients and corporate laptops.
- Administrator for Skype for Business corporate policies configuration for user account.
- Task force member for corporate IP Phone deployment including installation, configuration, testing, troubleshooting, accounts configuration, firmware upgrade, adjustment network related dependencies (TCP/IP, VLAN and PoE issues troubleshooting).
- Leading the project for Cisco network data switches replacement including installation, testing, troubleshooting and eth/fibre cabling.
- Sonus SBC installation and on-site support.
- Installing, configuring and managing desktop PC and laptop OS profiles through SCCM tool.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Utilize ServiceNOW to manage, create, escalate and resolve requests, tasks, incidents and changes on a daily basis.
- Administrator for variety of corporate VPN software such as McAffee ePO 5.3, Citrix Receiver and Juno Pulse.
- Reduced downtime with effective troubleshooting and timely problem resolution.
IT Support Technician in Data Centre Facilities
Adecco Consulting
10.2013 - 09.2014
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Offered troubleshooting of connectivity issues across networks such as LAN and Wi-Fi.
- Offered troubleshooting and support of desktop hardware such PCs, thin clients, office printers and IP phones.
- Virtual Machines administration.
Education
No Degree - W4 Wydział Elektroniki
Politechnika Wrocławska
Wrocław, Poland 04.2001 -
Skills
Computer skills
Problem-solving abilities
Team leadership
Written communication
Team collaboration
Problem-solving aptitude
Task prioritization
Attention to detail
Adaptability
Effective communication
Adaptability and flexibility
Accomplishments
Courses completed:
- Cisco CCNA Routing and Switching.
- MS Powershell.
- Windows Server 2016.
- MS Azure.
Interests
Computer science and technologies
Machine and deep learning technologies
Fantasy novels and movies
Social media
Timeline
Assistant Director in Data Centre Facilities
UBS Business Solutions Poland
10.2024 - Current
Assistant Vice President in Data Centre Facilities
Credit Suisse Poland
01.2023 - 09.2024
IT Support Specialist in Data Centre Facilities
Credit Suisse Poland
10.2014 - 12.2022
IT Support Technician in Data Centre Facilities
Adecco Consulting
10.2013 - 09.2014
No Degree - W4 Wydział Elektroniki
Politechnika Wrocławska
04.2001 -
Similar Profiles
MATEUSZ WAŁKOWSKIMATEUSZ WAŁKOWSKI
Service Delivery Manager - Client Data Maintenance at UBS Business Solutions PolandService Delivery Manager - Client Data Maintenance at UBS Business Solutions Poland
Klaudia RosegerKlaudia Roseger
PMO Consultant at UBS Business Solutions PolandPMO Consultant at UBS Business Solutions Poland
Diana LaryszDiana Larysz
Finance Business Manager at UBS Business Solutions Poland Sp. Z O.o.Finance Business Manager at UBS Business Solutions Poland Sp. Z O.o.