Krzysztof Kostyła
Lublin
Summary
Experienced Customer Support Specialist with extensive expertise in configuring PCs and mobile devices, along with strong proficiency in troubleshooting technical issues related to Windows systems and peripheral devices. Proven ability to build robust relationships with clients and colleagues, fostering a collaborative approach to problem-solving. Skilled in quickly assessing customer needs and efficiently resolving issues, particularly within on-premise CRM systems and Dynamics 365 CRM as part of second-line support and Analyst/Consultant roles. Dedicated to delivering exceptional user support that enhances overall customer satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Analyst/Consultant - Dynamics CRM
SII SP. Z O.O.
07.2025 - Current
- Ensure the implementation of the most optimal solutions and best practices for the system with respect to business requirements.
- Analyze, design, and create documentation of business and acceptance processes.
- Support end users and business owners.
- Ensure timely implementation of the projects in line with the budget.
- Train end users, create appropriate training materials.
- Manage change so that users adopt and use new processes and solutions.
IT Support Specialist
SII SP. Z O.O
06.2022 - Current
- Boosted user efficiency with expert CRM & Dynamics 365 support
- Enhanced system stability through proactive monitoring
- Streamlined role management & custom form configuration
- Ensured seamless migration from on-premise CRM to Dynamics 365
- Optimized databases using Microsoft SQL Server Management Studio
- Elevated team skills with targeted training & new feature updates
- Increased tool adoption by guiding on XrmToolBox usage
Junior IT Support Specialist
SII SP. Z O.O
04.2020 - 05.2022
- Addressed internal system and hardware issue requests for SII employees.
- Categorized and escalated requests to second-line support efficiently.
- Ensured top-quality support through effective communication with cross-departmental employees.
- Contributed to the development of the Service Desk knowledge base actively.
Forum Moderator
CONCENTRIX CVG INTERNATIONAL SP. Z O.O.
01.2018 - 03.2020
- Analyzed and responded to current forum topics based on detailed report analysis
- Moderated and ensured quality of content published by Samsung community users
- Created content to promote the brand and enhance users' technical knowledge
- Addressed and resolved technical issues for owners of mobile devices and computers
- Consistently met client-set KPIs
- Supervised technical specialists and managed technical requests
- Provided comprehensive technical support to users
Technical Specialist
CONCENTRIX CVG INTERNATIONAL SP. Z O.O., LUBLIN
09.2017 - 03.2020
- Provided expert technical assistance via calls, emails, and chats
- Upheld brand image by maintaining content and support on social media
- Delivered specialist mobile device support during remote sessions
- Collaborated with R&D to resolve technical issues from error reports
Sales and Customer Service Specialist
ORANGE POLSKA
12.2008 - 09.2017
- Delivered exceptional phone and internet support to individual and business clients via Orange Expert helpline.
- Provided technical assistance for configuring phones, routers, and computers on Windows and macOS.
- Configured home LAN/WLAN networks, TV devices, and monitoring systems.
- Analyzed and resolved customer-reported technical issues.
- Conducted pre-release testing of Orange Polska Group services and applications.
- Promoted and sold Orange Polska Group products and services.
- Processed customer payments and resolved financial complaints.
- Trained new employees to uphold company standards.
Education
High school diploma -
XXII HIGH SCHOOL
LUBLIN01.2006
Skills
- CONFIGURATION AND MANAGEMENT OF DYNAMICS 365 CRM
- USE OF XRMTOOLBOX TOOLS
- CREATION OF PROMOTIONAL CONTENT AND TECHNICAL GUIDES
- CONFIGURATION OF PCS
- DATABASE MANAGEMENT
- SOCIAL MEDIA MODERATION
- SYSTEM TROUBLESHOOTING
- MICROSOFT OFFICE SUITE
- STRONG INTERPERSONAL SKILLS
- CONFIGURATION AND MANAGEMENT OF ON-PREMISE CRM
- REMOTE DESKTOP TOOLS
- TROUBLESHOOTING NON-STANDARD ISSUES
- WINDOWS OPERATING SYSTEMS
- SOFTWARE DEPLOYMENT
- ACTIVE DIRECTORY ADMINISTRATION
- CONFIGURATION OF MOBILE DEVICES
Languages
English
Professional Working
Timeline
Analyst/Consultant - Dynamics CRM
SII SP. Z O.O.
07.2025 - Current
IT Support Specialist
SII SP. Z O.O
06.2022 - Current
Junior IT Support Specialist
SII SP. Z O.O
04.2020 - 05.2022
Forum Moderator
CONCENTRIX CVG INTERNATIONAL SP. Z O.O.
01.2018 - 03.2020
Technical Specialist
CONCENTRIX CVG INTERNATIONAL SP. Z O.O., LUBLIN
09.2017 - 03.2020
Sales and Customer Service Specialist
ORANGE POLSKA
12.2008 - 09.2017
High school diploma -
XXII HIGH SCHOOL
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