Summary
Overview
Work History
Education
Skills
Timeline
Generic
Krzysztof Skowron

Krzysztof Skowron

Customer Service
WROCŁAW

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of post-secondary education

Work History

Junior Customer Service Specialist

Credit Agricole Polska
Wrocław
07.2022 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Collaborated with team members to achieve target results.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Increased customer satisfaction by resolving issues.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Prepared variety of different written communications, reports and documents.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Delivered services to customer locations within specific timeframes.

Education

Bachelor of Arts - Ethnology

Wrocław University
Wrocław
10.2012 - 06.2015

Bachelor of Arts - Material Culture Heritage Management

Wrocław University
Wrocław
10.2015 - 06.2018

Master of Arts - Public History

Wrocław University
Wrocław
10.2018 - 06.2020

Skills

Customer service specialist

Problem-Solving

Good Telephone Etiquette

Active Listening

Decision-Making

Flexible and Adaptable

Interpersonal Communication

Written Communication

Training and Development

Multitasking Abilities

Google Workspace

Dependable and Responsible

Project leadership

Leadership experience

Organizational leadership

Timeline

Junior Customer Service Specialist

Credit Agricole Polska
07.2022 - Current

Master of Arts - Public History

Wrocław University
10.2018 - 06.2020

Bachelor of Arts - Material Culture Heritage Management

Wrocław University
10.2015 - 06.2018

Bachelor of Arts - Ethnology

Wrocław University
10.2012 - 06.2015
Krzysztof SkowronCustomer Service