Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Krzysztof Sosnowski

Krzysztof Sosnowski

Summary

Fully committed into taking part in new challenges and determined to continuous professional development. My strength is professional time management and excellent task prioritization; in combination with analytical thinking, excellent knowledge of working in a large organization and professional knowledge applications used in organizations, allows me to achieve my goals at the highest level.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Advisor for International Interventions

DHL Parcel Polska Sp. Z O.o.
01.2022 - Current
  • Participation in regional meetings to develop the company's international products. Agreeing on the terms of cooperation and the scope of cooperation with internal and external partners service providers.
  • Creating instructions, reports, presentations, dashboards and new functionalities based on for the Salesforce platform, ensuring the reliability of the process as its administrator
  • Building a professional image of the company at meetings and taking care of professional relations with key international partners of the company, agreeing terms of cooperation and determining opportunities operational with internal and external suppliers.
  • Facilitated onboarding process implementation in cooperation with a new contractor, finding individual logistics and reporting solutions for the client.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.

Consumer Service Coordinator

DHL Parcel Polska Sp. z o.o.
06.2021 - 01.2022
  • Managing a subordinate team in order to achieve set goals and ensure progression of achieved results.
  • Developing the department to improve results and improve the quality of service for customers.
  • Organization and implementation of adaptation training for new employees.
  • Taking care of the complete process of recruiting new employees and introducing them to work.
  • Conducting projects in the field of adaptation and implementation of SalesForce in the department. Organization collective events for the department, e.g. CS WEEK.

Advisor for International Interventions

DHL Parcel Polska Sp. z o.o.
12.2019 - 05.2021
  • Participation in regional meetings to develop the company's international products. Agreeing on the terms of cooperation and the scope of cooperation with internal and external partners service providers.
  • Creating instructions, reports, presentations, dashboards and new functionalities based on for the Salesforce platform, ensuring the reliability of the process as its administrator
  • Building a professional image of the company at meetings and taking care of professional relations with business partners of the company, agreeing terms of cooperation and determining opportunities operational with internal and external suppliers.

Education

Bachelor's degree - Human Resources management

University of Łódź
01.2022

Skills

  • Certified Salesforce administrator
  • Salesforce developer (APEX, JavaScript and SOQL/SOSL)
  • Knowledge Jira and Azure platforms
  • Knowledge of MS Office and Office 365
  • Knowledge of GitHub and Gitbucket
  • Knowledge of BPMN and UML diagrams
  • Knowledge of MS Visual Studio, WebStorm

Certification

Salesforce Administrator 10/2022 By Salesforce

Certificate in Advanced English (C1 Advanced) By DHL Parcel

Languages

Polish
Proficient
C2
English
Advanced
C1
German
Elementary
A2

Timeline

Senior Advisor for International Interventions

DHL Parcel Polska Sp. Z O.o.
01.2022 - Current

Consumer Service Coordinator

DHL Parcel Polska Sp. z o.o.
06.2021 - 01.2022

Advisor for International Interventions

DHL Parcel Polska Sp. z o.o.
12.2019 - 05.2021

Bachelor's degree - Human Resources management

University of Łódź

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Krzysztof Sosnowski