- Alternative energy production & conversion
- Coffee culture & brewing techniques
- Environmental stewardship & sustainable development
- Sport shooting
Krzysztof Syguda
IT Manager
Jelcz Laskowice,DN
Summary
Dynamic IT Manager with over 20 years of comprehensive experience in IT infrastructure, network management (LAN/WAN), telecommunications, IoT, and software development. Proven expertise in leading facility infrastructure projects, along with extensive management experience in IT strategy, risk assessment, and project management. Strong interpersonal skills enhance collaboration and drive team success. Certified in ITIL and Lean Six Sigma, with deep knowledge in GDPR and ISO 27001 standards, ensuring excellence in service delivery and compliance. Service management professional with extensive expertise in delivering and improving service operations. History of streamlining processes and improving client satisfaction through robust project management and strategic initiatives. Focused on team collaboration and achieving results, known for adaptability and reliability.
Overview
29
29
years of professional experience
3
3
Certification
Work History
Global Service Delivery Manager (network Tower)
MAHLE Shared Services
Wroclaw
04.2023 - Current
- Led strategic initiatives for service teams in access security and backend operations, overseeing three team leaders and 60 employees. Orchestrated the delivery of LAN/WLAN and WAN/SD-WAN services, enhancing network efficiency. Directed the management of backend and data center infrastructure, optimizing network and server performance. Implemented robust LAN/WAN security measures, including firewalls, filtering, proxies, and IPS/IDS, to safeguard organizational assets.
- Facilitated resolution of escalations and issues while managing contracts with diverse stakeholders worldwide.
- Collaborated with T&T team, IT/OT compliance, business management, cyber security, corporate security, HR, and various technical and business stakeholders to support project objectives.
- Oversaw management of capital and operational budgets.
- Developed disaster recovery and business continuity plans for service portfolio management.
- Developed and established OLA/SLA contract targets and KPIs for team alignment.
- Oversaw CRQ management, including active participation in CAB board meetings.
- Led service delivery operations, ensuring alignment with goals and customer satisfaction.
- Developed and implemented process improvements to enhance efficiency and reduce operational costs.
Contract IT Manager
Freelancer
Łęg
03.2015 - Current
- Oversaw project management for infrastructure transformations and transitions. Led teams of IT professionals in delivering consulting and solution design for LAN, WAN, WLAN, UC, IPT, IPC, CCTV, automation, and IoT initiatives. Drove project consultancy and implementation to achieve strategic objectives.
- Oversaw data security and personal data protection strategies within IT infrastructure.
- Assisted in project execution by coordinating tasks among team members. Supported project timelines by tracking progress and addressing challenges. Contributed to project documentation and reporting processes.
- Spearheaded IPT system integration with TDM for MAGODENT, ensuring comprehensive data centre infrastructure delivery for IT Glob Company.
- Led project consulting and implementation of improvements for MUZEUM PANA TADEUSZA in Wrocław.
- Led strategic overhaul of IT infrastructure, aligning technology with the institution's goals at ZNIO
- Facilitated client support for IPT and UC solutions, enhancing service delivery for T-Systems Poland.
- Assisted in developing software applications through programming tasks. Supported team members in troubleshooting and debugging code. Contributed to project documentation and user guides.
- Contributed expertise to the project KRONIKA@ under the direction of the Ministry of Digitalization
- Actively led training, mentoring and continuous development for a 100-person department.
Director's Representative IT and Digitization
Zakład Narodowy Im. Ossolińskich
Wroclaw
02.2018 - 03.2023
- Managing IT department and Digitization Department, IT infrastructure (Private cloud - full infrastructure, Public Cloud, LAN, WAN, WLAN, UC+IPT, VPS infrastructure, assets, KB, Databases) and IT processes.
- Managing software development projects.
- IT budget planning and management, PM for new Infrastructure projects, Process Manager (Cashflow, document workflow), IT/OT/BMS systems implementation, consultancy, T&T and PM, Facility management and facility infrastructure projects leadership and consultancy.
- Directors College Member
- GDPR coordinator, ISO 27001 Internal Auditor, classified information officer
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Facilitated training programs aimed at enhancing staff capabilities and knowledge in key operational areas.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Conducted workshops and seminars for constituents on important legislative changes, improving public understanding and compliance.
- Directed research projects, aligning outcomes with institutional mission and public service objectives.
Delivery Manager
T-Systems Polska Sp. Z o.o.
Wroclaw
07.2011 - 03.2015
- Team Leader at Enterprise Service Delivery Team.
- Managing team of engineers, coordinators, software developers and external sub-workers.
- Interfacing between pre-sales / service and delivery teams.
- Technical infrastructure designing (network, WLAN, VoIP, DC, Cloud Services) and implementation (mostly WLAN and VoIP/UC).
- Monitoring local and customer infrastructure capacity, responsible for infrastructure expansion plans.
- Managing local inventory/assets and stock.
- Manage a small developer team (project management, analytics software based on data collections)
- A member of some international teams: MOD (Manager on Duty), Delivery Resource Management – Local resource manager for Poland, Portfolio Team.
- Coordinated efficient routes and schedules for the delivery team.
- Coordinated efficient routes and schedules for 3-driver team.
- Led cross-functional teams to ensure timely delivery of projects and services
- Managed resources effectively to avoid unnecessary delivery delays.
Project Manager
T-Systems Polska Sp. Z o.o.
Wroclaw
09.2006 - 07.2011
- Managing Local projects (data and network), and participating in international projects.
- Preparing documentation.
- Implementing WLAN networks, IPT.
- Team Leader of the Network and Contact Center team.
- Infrastructure project including Automation/OT systems.
- Developed project plans, timelines, and resource allocation strategies for multiple concurrent initiatives.
- Identified plans and resources required to meet project goals and objectives.
- MAnage 5 strategic customer projects
Owner
Multiserwis
Gmina Koszęcin
05.1997 - 10.2006
- Own company - LAN WAN services, ISP, training, IT consulting, security and CCTV systems implementations, remote metering and control systems implementation.
- Local ISP B2C and B2B for 400 FTEs
- Managed daily operations to ensure efficient service delivery.
- Analyzed market trends to identify opportunities for service expansion.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Project Manager
PBTH Hawe
Legnica
03.2005 - 10.2005
- Rollout of in-country WAN network project / WDM.SDH/IP.
- Architecture design, pricing, negotiations with vendors, service planning.
- Analyzed project performance metrics to drive continuous improvement and optimize workflows across teams.
Consultant
Telefonia Dialog SA
Wrocław
08.2001 - 08.2005
- Member of New Services Group.
- Implementing new Internet services.
- Responsible for regional WAN Network IP/SDH, In-country WiFi Hotspots project, managing teams of specialists and subcontractors.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Sys/Network Administrator
Vogel Burda Medien Poland
Wrocław
01.1998 - 08.2001
- LAN/WAN administration, user training, implementation of new services, consulting for Poland.Com project, IT team leader.
- Managed installation and configuration of network hardware and software, enhancing system efficiency.
- Conducted regular system audits to identify vulnerabilities and recommend improvements for network integrity.
- Developed training materials for staff on best practices in network usage and security compliance.
- Evaluated new technologies to optimize infrastructure, driving strategic enhancements in network architecture.
Administrator/trainer
Centrum Kształcenia Ustawicznego Pwr
Wrocław
01.1997 - 01.1998
- Managing IT and technical infrastructure, team leader of 100 temporary workers.
- Trainer – Internet, MS Office courses.
- Managed administrative workflows to enhance operational efficiency across departments.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Managed scheduling and coordination of training sessions for staff development.
- Implemented new software solutions to optimize workflow management.
Education
Post Graduate University Diploma - Communication In Organizational and Management
Wroclaw University Of Science And Technology
Wrocław11-2000
Master's degree - Electronics and Telecommunication, Electronic and Computer Systems of Automation and Control
Wroclaw University Of Science And Technology
Wrocław09-1997
Skills
- Network LAN/WLAN/WAN/SDWAN
- IT/OT, IoT, VoIP
- Cyber Security, ISO27001, TISAX, DR, BCP
- Cloud Computing
- LEAN SIX Sigma and ITIL framework
- Project Management
- Customer satisfaction
- Case documentation
- Client relationship management
- Incident investigation
- Data analytics
- Customer engagement
Interests
Certification
- Cisco ICND BSCN
- MS Active Directory Services
- SUN Solaris
- Motorola Wireless
- Airmagnet wireless security
- Certified Security Awareness Mile2
- ISO27001 internal auditor
- LEAN SIX SiGMA Blue Belt Certified
- ITIL Foundation v.4
Additional Information
Motorola Airdefense
- Certified Security Awareness Mile2
- Certified Disaster Recovery Engineer Mile2
- ISO27001 internal auditor
- Change in Manager Manager in Change 2025
- Organizational Management Leadership
- Data protection for Data Protection Officers
- PMP BoK v.3
- First Aid
- Google Workspace
- Sports Instructor License
- E1 E+D
Languages
English
Full Professional
Polish
Native or Bilingual
Hobbies
● Alternative energy production & conversion
● Coffee culture & brewing techniques
● Environmental stewardship & sustainable development
● Sport shooting
Timeline
Global Service Delivery Manager (network Tower)
MAHLE Shared Services
04.2023 - Current
Director's Representative IT and Digitization
Zakład Narodowy Im. Ossolińskich
02.2018 - 03.2023
Contract IT Manager
Freelancer
03.2015 - Current
Delivery Manager
T-Systems Polska Sp. Z o.o.
07.2011 - 03.2015
Project Manager
T-Systems Polska Sp. Z o.o.
09.2006 - 07.2011
Project Manager
PBTH Hawe
03.2005 - 10.2005
Consultant
Telefonia Dialog SA
08.2001 - 08.2005
Sys/Network Administrator
Vogel Burda Medien Poland
01.1998 - 08.2001
Owner
Multiserwis
05.1997 - 10.2006
Administrator/trainer
Centrum Kształcenia Ustawicznego Pwr
01.1997 - 01.1998
Post Graduate University Diploma - Communication In Organizational and Management
Wroclaw University Of Science And Technology
Master's degree - Electronics and Telecommunication, Electronic and Computer Systems of Automation and Control
Wroclaw University Of Science And Technology