Kseniia Farkas

• Managed team of 4 staff
• Achieved sustainable growth with a strong focus on customer relations
• Developed action plans to maximize market share
• Set performance metrics for measuring success and meeting targets
• Executed sales training programs
• Developed marketing plans to support department strategies

As the only employee in the EMEA region,

• I built the market from scratch
• I created and implemented strategies to enter new markets, grew a solid customer base, and increased brand awareness
• My role involved handling every part of the sales process, from generating leads and understanding client needs to presenting product demos tailored to each customer.

As an intern and later as a Sales Development Representative, I was responsible for updating the database of potential clients, lead generation, writing marketing articles, and translating the software into Russian language.

• Welcomed guests, processed check-in/check-out/reservation/room assignment according to the Four Seasons standards
• Processed payments through cash and credit cards and made reports to the finance department
• Answered telephonic and in-person queries
• Resolved issues related to guests’ experience
• Was in charge of the customer experience of guests from China