Kseniia Novytska

Reviewed and processed incoming legal requests via online tools dedicated to YouTube content moderation, initially profiled in German, in a timely manner:

- identified and analyzed content which does not comply with region-specified legal restrictions, e.g. European Digital Service Act or specifically German Network Enforcement Act;

Reviewed the user-reported content within agreed turnaround times and standards of quality: according to the internal dashboard, mine was never below 98 as well as most of time -100%;

Have been continually educating about changes to policies and protocols;

Addressed complex privacy, DSA and NetzDG cases and regulatory inquiries;

Effectively collaborated with team members on a range of projects to improve internal efficiency and effectiveness.

• Drafting of diverse documents ordered by Client
• Completion of daily tasks in People Doc - our ticketing tool
• Operational activity in following systems: PAISY, Aconso, MyHR (Blueye), SAP, shared service centers
• Creating and editing of Desktop Procedures
• Ownership of new processes which came during transition from the front office in Germany
• Work with customers to understand needs and provide excellent service
• Suggestion of operational improvements which resulted in savings and improved profit margins

• Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
• Drafted copy for documents, social media posts and internal memoranda.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.

• Supported engaging, fun and smooth-running events by helping with organization and planning.
• Engaged in community outreach to aid program mission centered on community support and enrichment.
• Used strong interpersonal communication skills to convey information to others.