Kseniya Kliychko
Kraków
Summary
Professional summary
Very responsible, determined and fast learner with a strong sense of duty and a strong desire for excellence. Adapt quickly to new environments . Have problem-solving abilities and proactive thinking. Capable of performing tasks efficiently and accurately, even under stress or in dynamic environments.
Overview
5
5
years of professional experience
Work History
Live Game Presenter
Queen Bee
2023.12 - 2025.08
• Hosted live-streamed casino games, delivering fair and engaging gameplay experiences to a global audience.
• Interacted with players via live chat to ensure a positive and enjoyable user experience.
• Ensured strict adherence to game rules and company standards during live broadcasts.
• Operated professional studio equipment and broadcasting software in a time-sensitive, high-pressure environment.
Club Administrator
2021.04 - 2022.05
• Managed daily operations and supervised staff schedules
• Welcomed and assisted guests, ensuring a high level of service
• Handled reservations and organized events
• Maintained order and quickly solved operational issues
Call Center Operator
2020.12 - 2021.04
• Answered incoming calls and made outbound calls to clients
• Assisted customers with inquiries and provided accurate information
• Resolved complaints and ensured customer satisfaction
• Developed strong communication and problem-solving skills
Education
Diploma of secondary specialized education - Tourism and hospitality
Industrial And Pedagogical College
Minsk,Belarus2020-07
Skills
- Customer Service & Support
- Communication (Verbal & Written)
- Multitasking & Time Management
- Stress Management & Ability to Work Under Pressure
- Team Collaboration
- Front Desk & Reception Skills
- Adaptability & Quick Learning
Languages
Russian
First Language
English
Intermediate
B1
Polish
Intermediate
B1
Timeline
Live Game Presenter
Queen Bee
2023.12 - 2025.08
Club Administrator
2021.04 - 2022.05
Call Center Operator
2020.12 - 2021.04
Diploma of secondary specialized education - Tourism and hospitality
Industrial And Pedagogical College