Kudzai Mazhura
Lublin,Poland
Summary
Dedicated professional with strong customer service and interpersonal skills, excelling in high-pressure situations. Demonstrates excellent verbal and written communication, problem-solving, and conflict resolution abilities. Proven track record of effective teamwork and collaboration, adaptability, and cultural awareness. Fluent in English, committed to leveraging these skills to contribute to organisational success.
Overview
4
4
years of professional experience
Work History
Sales agent
Oxford Bridge
Lublin, Greater Poland
03.2025 - Current
- Continually developed professional knowledge in the field of sales techniques and market trends.
- Provided after-sales support as required, enhancing overall customer experience.
- Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
Sales assistant
JJ CALES TOBBACONIST
PRETORIA, SOUTH AFRICA
01.2023 - 03.2023
- Assisted customers with inquiries, complaints, and special requests to ensure positive experience.
- Developed excellent problem-solving skills by handling guest concerns professionally.
- Maintained friendly and professional attitude in high-pressure environments, management of about 100 or more walk in customers.
Sales Assistant
Moyo Fine Art Gallery
, SOUTH AFRICA
02.2021 - 02.2022
- Customer call contact management (both inward/outward calls answering)
- Stock taken, delivery and record keeping
- Exchange/handling over of reports at the beginning and end of shifts
- General administrative experience with ability to pick up new systems and processes in a short time scale
- An excellent communication skills with customers telephone contacts/enquiries
- Closing/opening of store floats and safe count
- Printing of contingency/emergency reports
- Preparation of needs for online orders with special requests notes/memo
Education
BA - Tourism and Hospitality Management
Vincent Pol University (VPU)
Poland 10.2024 -
Skills
Key Skills
- Strong customer service and interpersonal skills
- Safety procedure compliance
- SOP oriented
- High CRM standards
- FirstAid
- Adaptability and cultural awareness
- Fluent in English
Languages
English
Personal Information
- Gender: Female
- Nationality: Zimbabwean
References
References available upon request.
Timeline
Sales agent
Oxford Bridge
03.2025 - Current
BA - Tourism and Hospitality Management
Vincent Pol University (VPU)
10.2024 -
Sales assistant
JJ CALES TOBBACONIST
01.2023 - 03.2023
Sales Assistant
Moyo Fine Art Gallery
02.2021 - 02.2022
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