Kundai Gwezuva

• Warsaw,Mokotow - Current Employment
• Sending emails
• Outbound Calls
• Experience with Zendesk and Okta system
• Handle calls, retrieve customer data and presenting relevant product information and cancelling services
• Team Player
• Working to understand the needs of the clients and providing resolution
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Helped large volume of patients every day with positive attitude and focus on customer satisfaction.
• Maintained patients satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed patients about special promotions and provided detailed information for various products.
• Developed and actualized patients service initiatives to decrease wait times.
• Improved patients satisfaction ratings by addressing issues and fostering timely resolution.
• Cancelling and booking of appointments
• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Handling customer calls administering billing inquiries & processing payments
• Offering details about products, services and managing account details

• Call centre
• Scheduling all travelling and activities for the clients
• Product Sales
• Managing all booking and travel itinerary requests
• Marketing
• Planning and coordinating marketing campaigns for the Travel Agency
• Helpdesk
• Managing all inbound and outbound calls.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Participated in team-building activities to enhance working relationships.

This course prepares students entering the Associate's
Degree Nursing Program to provide nursing care to assist
individuals in meeting basic human needs, while providing a
foundation for subsequent nursing courses. Students will
apply concepts of quality and safety in the care of patients to
meet basic human needs.