Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic
LAHSEN CHERIF

LAHSEN CHERIF

Warsaw

Summary

Multilingual customer support and technical specialist with experience helping international clients via inbound calls, chat, and email. Skilled in French communication and customer relations, including after-sales support, technical troubleshooting, and sales support. Strong computer skills (MS Office, web tools) with attention to detail, problem-solving ability, and a creative approach to customer needs. Organized, reliable, and experienced in dynamic, multicultural environments. Open to mentoring, learning, and contributing to group insurance-supported teams.

Overview

4
4
years of professional experience

Work History

Part-Time Technical Assistant

Advisia
02.2023 - 12.2024
  • Created technical and business reports to guide company decisions.
  • Suptability.
  • Contributed to a small team focused on organizational skills, flexibility, and cross-functional work.pported company website updates and IT tasks, showing creativity and ada
  • Gathered, organized and distributed technical documentation.
  • Prepared technical presentations and other materials for advisory meetings.
  • Provided technical guidance and support to team members.
  • Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
  • Installed technical hardware and software in deskside support environment.
  • Logged inventory of functioning systems to maintain user accessibility.
  • Lead training sessions for team members on various topics related to technology use within the workplace environment, fostering an atmosphere of continued learning amongst staff.
  • Reviewed product-specific resources to determine optimal implementation.
  • Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.
  • Served as point-person for support requests with clients and vendors.
  • Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
  • Liaised with customers, communicating and resolving problems and concerns.
  • Repaired hardware infrastructure using hand tools and components.
  • Developed detailed user manuals for various applications and tools, empowering employees to utilize technology effectively.
  • Transferred computer files between programs.

Security Systems Support Technician

Prof Negoce
11.2021 - 09.2022
  • Provided technical support for hardware issues, customer onboarding, and equipment setup.
  • Assisted with system troubleshooting and maintenance using strong computer skills and a problem-solving mindset.

Customer Service Representative

Saphir Direct
05.2021 - 10.2021
  • Handled inbound calls and live chat in French to support customers with sales and technical issues.
  • Delivered high-quality customer relations by solving problems and managing support cases with care and attention to detail.
  • Used MS Office and internal tools for logging, tracking, and reporting on customer requests.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Science - Computer Science

Warsaw Management University
Warsaw
06.2025

Associate Degree - Business Intelligence

College of Technology
Fes, Morocco
01.2021

Skills

  • Technical Skills: Programming Python, Java, Web Development, System Administration, Database Management, Data Analysis, IT Support, MS Office Suite, web browsers, live chat platforms, system troubleshooting, database management
  • Soft Skills: Communication skills, organizational skills, problem-solving, attention to detail, adaptability, creative thinking

LANGUAGES

English – Advanced
French – Advanced
Arabic – Native

Timeline

Part-Time Technical Assistant

Advisia
02.2023 - 12.2024

Security Systems Support Technician

Prof Negoce
11.2021 - 09.2022

Customer Service Representative

Saphir Direct
05.2021 - 10.2021

Bachelor of Science - Computer Science

Warsaw Management University

Associate Degree - Business Intelligence

College of Technology

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LAHSEN CHERIF