Laken Stewart
Champaign
Summary
Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
High-performing Online Customer Service Representative with solid experience in handling high volume of customer interactions through email, phone and live chat. Demonstrates excellent communication, problem-solving, and multitasking skills in fast-paced environment. Team-oriented and committed to fostering positive customer experiences.
Overview
12
12
years of professional experience
Work History
CBRN Specialist
United States Army Reserve
01.2012 - Current
- Participated in multi-agency exercises aimed at enhancing coordination between military units and civilian first responders in the event of a large-scale CBRN training incident.
- Evaluated new technologies and equipment, recommending updates to enhance overall capabilities of the unit.
- Worked weekends and long hours in deployed locations to complete assigned taskings.
- Served as a trusted resource for colleagues seeking information or guidance related to CBRN threat management, contributing to overall unit readiness.
- Upheld Army dress and appearance regulations for professional appearance.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Completed Equal Opportunity Leader program upon receipt of Sergeant rank as part of leadership development and continue to conduct trainings for my company of 140+ personnel.
Horticulture Worker
Champaign Park District
05.2023 - 08.2023
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Enhanced plant growth by implementing proper pruning techniques and nutrient management.
Utility Locate Technician
USIC Locating Services
09.2022 - 04.2023
- Reduced damage claims by consistently adhering to industry best practices when performing locates and marking utilities.
- Assisted in reducing expenses associated with damaged utilities through meticulous attention to detail during the location process.
- Promoted a culture of safety among colleagues by actively participating in safety meetings and sharing best practices for utility locating.
- Improved service quality by accurately locating underground utilities using specialized equipment.
- Streamlined project timelines by efficiently completing locate requests within designated time frames.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
Online Customer Service Representative
Rugged Outdoors
08.2021 - 09.2022
- Supported new team members by sharing knowledge and best practices for handling challenging situations in an online environment.
- Answered live online chats to give quick answers and solve problems faster.
- Improved overall team performance through proactive participation in training sessions, workshops, and meetings designed to enhance skills and knowledge within the field of online customer service.
- Ensured data privacy compliance when handling sensitive information about customers'' accounts or personal details during interactions via email or chat platforms.
- Promptly responded to inquiries and requests from prospective customers.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Data Analysis and Buyer
Champaign Outdoors
11.2015 - 08.2020
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
- Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
- Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
- Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
Education
Associate of Science - Public Health
American Military University
Charles Town, West Virginia05.2024
Skills
- Sampling and Analysis
- Threat Assessment
- Report Generation
- Field Reconnaissance
- Safety Regulations
- Human Resources
- Customer Retention
- Product Recommendations
- Recordkeeping strengths
- Customer Service
Timeline
Horticulture Worker
Champaign Park District
05.2023 - 08.2023
Utility Locate Technician
USIC Locating Services
09.2022 - 04.2023
Online Customer Service Representative
Rugged Outdoors
08.2021 - 09.2022
Data Analysis and Buyer
Champaign Outdoors
11.2015 - 08.2020
CBRN Specialist
United States Army Reserve
01.2012 - Current
Associate of Science - Public Health
American Military University
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