Lana Koniashvili
Poznań,Poland
Summary
Motivated and adaptable professional with international work experience in logistics, customer support, and operations. Fluent in English (C1), with strong communication and problem-solving skills. Skilled in Microsoft Office, time management, and fast learning environments. Open to new challenges in dynamic and collaborative teams.
Overview
6
6
years of professional experience
Work history
Operations Associate
Sellpy
Poznań
08.2022 - 06.2025
- Monitored scheduled shipment dates to achieve timely delivery and communicated variances to customers.
- Ensured accurate tracking of outbound logistics processes and maintained customer satisfaction.
Customer Service Specialist
Toy-sale
Tbilisi
08.2019 - 06.2020
- Provided customer care by responding to requests, assisting with product selection, and managing orders.
- Built empathetic client relationships and maintained high service standards.
- Managed effective resolution of damaged or missing product cases.
Education
Bachelor’s - Economics
Caucasus University
Tbilisi 09.2019 - 6 2021
Certificate - Social Media and Marketing
Digital Academy
GeorgiaCertificate - Accounting and Business Management
Business Academy of Georgia
Georgia08.2021
CS50: Introduction to Computer Science - Computer Science
Harvard University (Online)
05.2025 - 06.2025
Skills
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Client Communication & Support
- Analytical Thinking
- Time Management
- Problem Resolution
- Verbal & Written Communication
- Public Speaking
- Technical and Computer Skills
Languages
Georgian
Native
English
Advanced
C1
Russian
Upper intermediate
B2
Polish
Elementary
A2
Timeline
CS50: Introduction to Computer Science - Computer Science
Harvard University (Online)
05.2025 - 06.2025
Operations Associate
Sellpy
08.2022 - 06.2025
Bachelor’s - Economics
Caucasus University
09.2019 - 6 2021
Customer Service Specialist
Toy-sale
08.2019 - 06.2020
Certificate - Social Media and Marketing
Digital Academy
Certificate - Accounting and Business Management
Business Academy of Georgia
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