Landry Ishimwe

Providing the highest level of customer service (Chat/E-mail/Phone);

Answering incoming calls and meeting targets set by the customer and management;

Following company policies and procedures, ensuring quality;

Performing daily tasks in an efficient and timely

manner;

( Achieving quality goals for calls and customer satisfaction.

• Led methodology development to outline basic process parameters for operations.
• Spearheaded organizational development efforts, incorporating macro-level business process enhancements.
• Evaluated ongoing processes for possible enhancements and beneficial changes to best practices.
• Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.