Larysa Astapovych

Providing consultations and support to refugees and migrants over the phone in Ukrainian, and Polish.

Working with a database of refugees and migrants, maintaining records and reports on consultations and assistance provided.

Preparing informational materials and advertising messages for distribution among refugees and migrants.

Systematic analysis of the situation with refugees and migrants and development of proposals to improve the quality of the phone line services and the assistance provided.

Interacting with other organizations and structures within the "Open Dialogue" program of the fund.

Organizing and controlling work processes at the branch, managing a team of 5 people, training employees, building the team.

Providing financial advice to corporate and individual clients.

Actively acquiring clients for loans, insurance, and opening bank accounts. Achieving sales targets.

Monitoring financial transactions and ensuring compliance.

Active sales of banking products for retail customers (accounts, loans, deposits).

Cashier and teller services.

Educating clients on the use of remote distribution channels.

Providing active customer service over the phone.

Achieving established sales targets.