Laís Muchave
Warsaw
Summary
I'm a skilled Receptionist and Assistant with hands on experience in Administrative tasks, Customer relations, Multi-tasking, strong Communication Skills and patience. I thrive on problem-solving, remaining calm under pressure and ensuring every interaction is positive and efficient. I'm currently pursuing my degree in International Relations which strengthens my communication, cultural awareness and conflict-resolution skills, qualities that are essential for providing excellent customer service. I'm fluent in Portuguese and English.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Receptionist/ Assistant
Mil_Cachos.MZ
12.2023 - 08.2024
- Provided high-quality customer service, greeting clients, answering inquiries, and managing reservations in a timely and professional manner.
- Handled front-desk operations, including phone calls, emails, appointment scheduling, and daily administrative tasks.
- Handled front-desk operations, including phone calls, emails, appointment scheduling, and daily administrative tasks.
- Supported a positive customer experience by applying active listening, patience, and clear communication.
- Monitored customer feedback and contributed to process improvements that enhanced service quality.
- Coordinated internal schedules and assisted with day-to-day operational tasks, ensuring smooth workflow.
Education
Bachelor of Arts - International Relations
VIZJA University
Warsaw09.2027
TECHNICAL SKILLS
- Cash Handling & POS Systems
- Phone Handling Systems
- Email Management Tools
- Online Scheduling & Appointment tools
- Basic IT Troubleshooting
- Virtual Meeting Platforms (Zoom,Teams)
SOFT SKILLS
- Strong Communication
- Empathy& Patience
- Customer Problem-solving
- Excellent attention to detail
- Diplomacy & Professional protocol (UNIC training)
- Adaptability & Flexibility
- Time Management
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
Certification
- Participated in a United Nations Information Centre Initiative
- Completed a training in Winter School on Integrating EU policies into Polish Higher Education
- Completed a training in European Studies for Supporting Polish Education & Research in Digital Transformation
- Participated in 20 hours of Practical and Academic Training Cultural and Historical Model of Diplomacy, POLIN Museum of the History of Polish Jew
- Participated in a study visit to Katyń Memory and the Constitution, Legal Foundation of the Polish Republic
Timeline
Receptionist/ Assistant
Mil_Cachos.MZ
12.2023 - 08.2024
Bachelor of Arts - International Relations
VIZJA University