Laura Cetera
Krakow,12
Summary
Organized and dependable employee skilled in customer service and accustomed to a fast-paced environment. Proven ability to run a front desk, keep customers satisfied, and resolve diverse issues. Detail-oriented, responsible and technically savvy. Works well with others in a team setting.
Overview
3
3
years of professional experience
Work History
IT Service Desk Analyst
International Paper
12.2022 - Current
- Managed high levels of call flow and responded to various technical support needs.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Supported and maintained user account information.
- Used ticketing systems to manage and process support actions and requests.
Support Kitchen Staff
Pinemere Camp
06.2022 - 08.2022
- Worked assignments for different kitchen stations and specialized in baking and desserts.
- Made food according to standard recipes with requested changes for consumers' satisfaction.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected consumer loads.
Front Desk Receptionist
Mundo Hostel
07.2020 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered telephonic and in-person inquiries related to hostel services and resolved all issues.
- Managed the reservation system and performed bookings, cancellations and reservation amendments.
- Managed invoicing and payment processing operations.
- Prepared simple breakfasts for guests, modified meals to accommodate dietary restrictions.
Education
Erasmus+ programme - English Linguistics
Universidad De Cadiz
Cadiz, Spain12.2021
Master of Arts - English Linguistics - Language Communication
Pedagogical University of Krakow
Krakow, Poland10.2021
Bachelor of Arts - English Language And Literature
Pedagogical University of Krakow
Krakow, Poland07.2019
Erasmus+ programme - English Language And Literature
Universidad De La Laguna
San Cristobal de La Laguna, Spain02.2019
Skills
- Customer Service
- Payment Collection
- Front Desk Management
- Administrative Support
- Reservation Management
- Technical Support
- Phone and Email Etiquette
Languages
Polish
Native language
English
Proficient
C2
Spanish
Intermediate
B1
Timeline
IT Service Desk Analyst
International Paper
12.2022 - Current
Support Kitchen Staff
Pinemere Camp
06.2022 - 08.2022
Front Desk Receptionist
Mundo Hostel
07.2020 - 05.2022
Erasmus+ programme - English Linguistics
Universidad De Cadiz
Master of Arts - English Linguistics - Language Communication
Pedagogical University of Krakow
Bachelor of Arts - English Language And Literature
Pedagogical University of Krakow
Erasmus+ programme - English Language And Literature
Universidad De La Laguna
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