Laura Ciambrone
Warsaw
Summary
Experienced Team Player enthusiastic about taking new professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Associate, Procurement Operations
Moderna Inc.
01.2023 - 03.2024
- Sanity check of PRs with SAP Ariba according to internal guidelines
- POs maintenance with SAP Ariba and SAP
- Supporting internal users and vendors by resolving queries through ticketing tool (ServiceNow)
- Daily collaboration with Requisitioners, Sourcing, Account Payable, Vendor Master Data and external vendors to ensure smooth and efficient P2P process execution
- Providing training for New Joiners twice per month and leading open hours sessions
- Providing support to stakeholders to ensure process compliance
- Reporting
- Tools: SAP, SAP Ariba, Agiloft, ServiceNow, Workday, Office365, 15Five
Senior Associate, Procurement Operations
Moderna Inc.
03.2024 - Current
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Trained and supported new team members, maintaining culture of collaboration.
Operational Officer P2P
AkzoNobel
07.2021 - 12.2022
- Create purchase orders (PO), processing orders confirmation, adding new vendors and Master data changing for Italian Market
- Delivering high-quality process design documentation
- Providing training in relation to the P2P processes (including training documentation)
- Providing feedback for process improvements that should become a norm for the global P2P process, engaging with and consulting relevant stakeholders in process improvement
- Acting as a contact point for questions regarding P2P related topics from our Stakeholders
- P2I support in Coupa implementation
- Tools: PurchaseNow, ServiceNow, SRM, SAP, MDG, Coupa
Customer Service Representative
Groupon Shared Services S.p.zo.o
10.2019 - 06.2021
- Resolving customer queries in Italian, in all channels supported (e-mail, phone and chat) in accordance with company's procedures and standards
- Ensure customer satisfaction by meeting customer needs in courteous and timely manner
- Solution of internal reports by certified mail and other consumers
- Analyzing customers queries and preparing answers to customers based on solutions presented
- Knowledge Database, FAQ, Procedures, Policies and sales conditions
- Manage and organize refunds and vouchers for the return of the goods
- Support RT team (2 months) with a daily contact with partners for identify and verify potential issues
- Support UK CS Team (6 months)
- Support Translation Team auditing the macros and translations to adapt them in a proper and empathetic way so the customers will feel comfortable reaching out to us for any request/issue
- Other tasks: collaboration with MOP and Editorial Team to create a Pre-purchase file for agents; cooperation with Customer Experience team to help to improve CS Tools
- Tools: Salesforce, Zendesk, Cyclops, Boldchat, InContact, Commerce Interface, TransPerfect, Adyen, Excel, WorkDay
Education
Bachelor's degree in education sciences -
University of Turin
04.2016
Skills
- Procurement operations
- Active Listening
- Critical Thinking
- Problem-solving abilities
- New Hire Training
- Process Improvement
Additional
Positive attitude,
Cheerful and energetic,
Detail oriented,
Good listener,
Teamwork attitude,
Creative, Engaging, Organized.
Timeline
Senior Associate, Procurement Operations
Moderna Inc.
03.2024 - Current
Associate, Procurement Operations
Moderna Inc.
01.2023 - 03.2024
Operational Officer P2P
AkzoNobel
07.2021 - 12.2022
Customer Service Representative
Groupon Shared Services S.p.zo.o
10.2019 - 06.2021
Bachelor's degree in education sciences -
University of Turin
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