Laurent Daniel Bottebelle
Tombeau Bay
Summary
Dynamic IT Support Officer with proven expertise at Qyyp.fr in cloud server management and Active Directory configuration. Adept at enhancing customer service through effective troubleshooting and technical documentation. Recognized for improving system performance and streamlining support processes, fostering team collaboration to achieve operational excellence. Solution-focused IT Technical Support Specialist known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software installation, and cybersecurity measures. Excel in problem-solving, time management, and communication, ensuring smooth technological operations and user satisfaction.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
IT Support Officer
Qyyp.fr (Thyme Business)
12.2024 - Current
- Maintained cloud server, Windows server, or Google Workspace server up and running.
- Release access for clients and licensing (Microsoft Office and many other applications of Google).
- Thyme Business is a telecom service that provides all support to SFR Telecom.
- Provided technical support for hardware and software issues.
- Assisted users with troubleshooting and problem resolution.
- Managed ticketing system for tracking support requests.
- Documented solutions in knowledge base for future reference.
- Collaborated with IT team to improve support processes.
- Ensured proper setup of workstations and peripherals.
- Conducted training sessions for new software applications.
- Configured user accounts in Active Directory and other directory services platforms.
- Documented technical information such as troubleshooting steps taken during issue resolution process.
IT Technician
Pick and Buy Ltd (Winner's)
01.2022 - Current
- Troubleshooting retail product examples POS (point of sales cashier register), mobile phones, printer, pc and laptop
- Provided technical support for network connectivity and system issues.
- Maintained inventory of IT equipment and supplies for efficient operations.
- Assisted in troubleshooting and resolving user technical problems.
- Installed and configured computer hardware and software for employees.
- Documented IT procedures and user guides for staff reference.
- Collaborated with team members to enhance IT service delivery processes.
- Educated employees on proper use of technology and software applications.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Deployed operating systems.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Set up user profiles on local machines according to established standards.
- Configured routers, switches and wireless access points for LANs and WANs.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Provided training sessions for end users on how to use various software programs.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Technician
Rey&Lenferna Ltd
05.2021 - Current
- Technician for cameras, Fire alarms, and networking
Technician
Harel Mallac Technologies
01.2012 - Current
- Working as a Technician for POS (Point of Sale) terminals and as IT Support
- Attending to merchants' queries and handling complaints about terminals and computers
- Providing support to their Ebusiness department for their POS (Point of Sale)
- Maintaining a stock of related hardware, configuration and set up of Point of sales, Cashier's tills and computers
- Troubleshooting
- Little knowledge of domestic electrical
- Supported training of new technicians on operational procedures.
- Reported equipment malfunctions and recommended maintenance actions.
- Replaced defective components or parts as needed.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Kept records of parts and equipment used in projects to update inventory.
Technician
BTS (Building Technologies Solutions)
01.2019 - 12.2021
- Making installation on Access control, bombardier, fire alarms, cameras, Time attendance
- Providing support for all IT-related queries, such as PC configuration, and troubleshooting for Windows, Linux
IT Officer
Betonix
- Responsibility of all IT equipment Laptop, printer, server, PC, switch cisco and IT usage
- Understanding Network Topology
- Lead all IT project and ensuring all work properly
- Firewall, Active directory, Backup device, access control, VMware, telephone configuration PABX, Antivirus and monitor access of user
- Documentation for all new product and existing product
- Supported IT infrastructure by troubleshooting hardware and software issues.
- Managed user accounts and permissions across various systems.
- Assisted in implementing security protocols to protect sensitive data.
- Collaborated with team members to resolve technical support requests.
- Conducted software updates and system maintenance tasks regularly.
- Developed training materials for end-users on IT best practices.
- Monitored system performance and reported anomalies to senior staff.
- Documented IT processes and procedures for future reference.
- Conducted research into new technologies that could improve operational efficiency.
- Developed test plans to ensure quality assurance prior to production deployment.
- Assisted in the installation, configuration and maintenance of computer hardware, software, systems and networks.
- Provided technical assistance and support for incoming queries related to computer systems, software and hardware.
- Performed server maintenance tasks such as creating user accounts, assigning privileges and setting up profiles.
- Implemented policies and procedures for effective management of IT resources.
- Monitored system performance metrics to identify areas of improvement.
- Prepared detailed documentation including standard operating procedures for IT operations.
- Ensured compliance with applicable laws regarding privacy and security of electronic information assets.
- Configured firewalls according to corporate security standards to protect against external threats.
- Maintained records of daily data communication transactions, problem reports and remedial actions taken.
- Conducted regular backups to prevent data loss in case of unexpected system failure.
- Coordinated with vendors on product acquisition, delivery schedules and other project related activities.
- Reviewed vendor proposals for products and services relevant to IT needs.
- Managed projects from inception through implementation as well as post-implementation review stages.
- Developed training materials for staff members on the use of computer systems.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Managed backup, user account and helpdesk systems.
Education
Degree - Information and Technologies
Ascending Abilities Institute
12-2024
Secondary School Certificate -
St Bartholomew's college
01.2008
Secondary School Certificate -
Alpha College
01.2006
Skills
- Network troubleshooting
- Active Directory configuration
- Technical documentation
- Hardware installation
- Customer service
- Cloud server management
- Team collaboration
- System maintenance
- Software installation
- Virtualization technologies
- Active Directory management
- Operating systems
Motivation
- Fast learner, passionate about ICT, can work under pressure.
- Interested in joining the team and delivering the best for the company.
Hobbies and Interests
- Listening to music, playing and teaching music.
- Playing guitar and violin, reaching new technology.
Other Qualifications
- MITD: Computer repairs and support
- ICL: Networking
- Ascending Abilities Institute: Degree in Information and Technologies
Personal Information
- Age: 34
- Date of birth: 07/26/91
- Driving license: private car
- Married
Languages
English
Elementary (A2)
A2
French
Intermediate (B1)
B1
Certification
computer repaires
Timeline
IT Support Officer
Qyyp.fr (Thyme Business)
12.2024 - Current
IT Technician
Pick and Buy Ltd (Winner's)
01.2022 - Current
Technician
Rey&Lenferna Ltd
05.2021 - Current
Technician
BTS (Building Technologies Solutions)
01.2019 - 12.2021
Technician
Harel Mallac Technologies
01.2012 - Current
IT Officer
Betonix
Degree - Information and Technologies
Ascending Abilities Institute
Secondary School Certificate -
St Bartholomew's college
Secondary School Certificate -
Alpha College