Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
BusinessAnalyst
Leah Otieno

Leah Otieno

English Teacher/Customer Service Advisor
Warsaw

Summary

Successful CELTA certified English Teacher with expertise in building engaging lesson plans and communicating ideas to foster student comprehension. Expert in adapting course materials to meet established standards and individual academic capabilities. Well-versed in motivating students to meet learning objectives.

Passionate Teacher who provides students with exceptional learning opportunities. Skilled implementer of diverse instruction methods for cultivating fruitful learning environment for all. Positively motivates students with individual guidance and empathetic mentorship.

Overview

11
11
years of professional experience
1
1
Certification
6
6
years of post-secondary education

Work History

English Teacher

Szkola podstawowa im alberta einsteina
, Poland
2022.10 - 2025.06

Native English Teacher

Preschools in Warsaw
Warsaw
01.2021 - Current
  • Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
  • Facilitated learning of English language using variety of instructional methods, resources and technological tools.
  • Developed and implemented full British curriculum to meet school mission and goals.
  • Built cultural literacy by organizing lesson plans focused on English-speaking countries.
  • Used Zoom to give online lectures and assign web-based activities such as Room assignments.
  • Held at least two culture and theme days monthly to show country culture and language history.
  • Established positive classroom management boundaries to create safe, known environment for behavior among students.
  • Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
  • Evaluated student progress to offer recommendations for further development.
  • Successfully improved students' English grammar and vocabulary levels through written and interactive activities.
  • Provided instruction and tutoring for students ranging from age 3 to 7 in speaking and writing English language.

Secondary School English Teacher/Class Teacher

Secondary Schools-Kenya
Kisumu/Nairobi/Mombasa
09.2018 - 12.2019
  • Prepared and implemented lesson plans covering required course topics for up to 50 students.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Prepared comprehensive English curriculum for up to 4 classes.
  • Administered assessments and standardized tests to evaluate student progress.
  • Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
  • Led interesting and diverse group activities to engage students in course material.
  • Worked with administrators on behavioral issues to support needs of students.
  • Kept classroom organized, clean, and safe for students and visitors.
  • Completed in-service and additional training to maintain professional growth.
  • Planned coursework to introduce students to important literature.
  • Served as languages department member and attended meetings to develop and update course curricula.
  • Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
  • Sat in on classes of fellow teaching professionals to learn innovative methods for dispensing information to students.
  • Completed daily reports and attendance logs.
  • Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.

Customer Service Advisor

Barclays Bank of Kenya
Nairobi
07.2014 - 07.2018
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Explained charges, fees, terms of sales and service agreements to over 50 customers daily.
  • Reached out to customers to offer assistance with account and service issues, as well as propose new Account choices.
  • Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

Education

Master of Arts - English Philology

SWPS
Warsaw
09.2023 - 07.2025

CELTA - Teaching English To Learners of Other Languages

Cambridge University
British Council Warsaw Poland
09.2020

Bachelor of Education - English Major

Kenyatta University
Nairobi,Kenya
06.2013

Skills

  • Effective Written and Verbal Communication
  • Grade Recording and Course scheduling
  • Instructional Materials Preparation
  • Parent and Guardian Communication
  • Curricula Planning, Exam Administration and Educational Activities
  • Efficient and Detail-Oriented
  • Understanding Customer Need and customer Retention Strategies
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Patient and Empathetic and courteous with Strong Service Mindset
  • Communication Class Instruction
  • Innovative Teaching Methods
  • Positive Reinforcement Strategies
  • Class Work Evaluation
  • Behavior Modification
  • Adaptable,Flexible and calm and Professional Under Pressure

Certification

  • Certified Teacher by the Teachers' Service Commission of Kenya

Languages

English, Swahili
Native language
Swahili
Bilingual or Proficient (C2)
German
Beginner (A1)
Polish
Elementary (A2)

Timeline

Master of Arts - English Philology

SWPS
09.2023 - 07.2025

English Teacher

Szkola podstawowa im alberta einsteina
2022.10 - 2025.06

Native English Teacher

Preschools in Warsaw
01.2021 - Current

Secondary School English Teacher/Class Teacher

Secondary Schools-Kenya
09.2018 - 12.2019

Customer Service Advisor

Barclays Bank of Kenya
07.2014 - 07.2018

CELTA - Teaching English To Learners of Other Languages

Cambridge University

Bachelor of Education - English Major

Kenyatta University

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Leah OtienoEnglish Teacher/Customer Service Advisor