Bachelor In Social Work - Social Work
University of Information Technology And Managemen
04.2024 - Current
Leane Mushangwe
Rzeszów,18
Timeline
Sales Assistant
Gratment Trading
01.2023 - Current
Personal Assistant
Gratment Trading
11.2021 - Current
Cambridge O-level,As-level, A-level
Lomagundi College
Work History
Sales Assistant
Gratment Trading
01.2023 - Current
- I handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed all customer transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained up to date knowledge of trends for informed decision making during client interactions
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
- I generated additional sales opportunities with advertisements and marks Techniques
- Managed customer complaints professionally ,ensuring swift resolution and maintained high customer retention rates
Personal Assistant
Gratment Trading
11.2021 - Current
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution
- Managed the company website and oversaw product advertising to ensure maximum visibility and engagement with customers
- Monitored and Maintained company sales across multiple branches in different cities monitoring,ensuring accurate tracking of cash flow and product movement
- Oversaw end of day sales reconciliation to verify that all transactions aligned with inventory records,ensuring accuracy and efficiency in stock management
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Education
Cambridge O-level,As-level, A-level
Lomagundi College
Chinhoyi ,Zimbabwe Bachelor In Social Work - Social Work
University of Information Technology And Managemen
Rzeszow,Poland 04.2024 - Current
Skills
- Customer service
- Strong work ethic
- Strong communication skills
- Creative thinking capacity
- Leadership
- Critical thinking
- Multitasking and organization
- Technical and digital
- Adaptability and Resilience
- Teamwork
- Sales
- Microsoft database and cloud tool
- People
- Language fluency
Summary
Developed strong organizational and communication skills in fast-paced office environment. Enhanced efficiency by managing schedules and coordinating tasks seamlessly. Looking to transition into new field by leveraging adaptability and problem-solving skills.
Certification
ICDL -International computer Driving License : proficient in essential computer skills including,Microsoft office ,IT security and database management
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