Leila Camilo
Beskidzka 39/17 Krakow
Summary
During my education, I learned a lot about oil and gas, especially in the field of oil drilling, which is the area I enjoy the most. As Halliburton is one of the world's leading providers of products and services to the energy industry, this would be a great opportunity to learn and develop my career and contribute to the company's development.
Overview
5
5
years of professional experience
Work History
Video Content Analyst With Portuguese
Cognizant
01.2023 - Current
- Revision of user reports regarding website content.
- Analysis and identification of content according to compliance policies.
- Making well-balanced decisions and helping to resolve inquiries to defined policies and procedures by flagging discrepancies.
- Using market specific knowledge and insights to improve the support of user community.
- Revision of sensitive content, sometimes involving graphic or disturbing subject matter.
- Analyze and identify content that is not in compliance with requirements.
Customer Service - FlixBus
Armatis-lc
06.2021 - 05.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Providing passengers with information on ticket bookings, journeys, timetables, etc.
- Handling passenger reservations and entering them into the system,
- Initiating and forming positive relationships with passengers.
Customer Service-FlixBus
Armatis-lc
01.2019 - 03.2020
Education
Master of Science - Oil And Gas Engineering, Specialisation: Drilling
University of Science And Technology
Krakow, Poland11.2022
Bachelor of Science - Oil And Gas Engineering
University of Science And Technology
Krakow, Poland01.2021
Polish Language
School of Polish For Foreigners
Lodz, Poland06.2017
High School Diploma -
Secondary School of Petroleum Industry
Cuanza Sul, Angola12.2015
Skills
- Knowledge of drilling and well operation
- Knowledge of production engineering
- Knowledge of reservoir engineering
Technical Skills
- Good communication
- Teamwork
- Adaptability
Non-Technical Skills
Languages
Portuguese
Native language
English
Upper intermediate
B2
Polish
Upper intermediate
B2
Timeline
Video Content Analyst With Portuguese
Cognizant
01.2023 - Current
Customer Service - FlixBus
Armatis-lc
06.2021 - 05.2022
Customer Service-FlixBus
Armatis-lc
01.2019 - 03.2020
Master of Science - Oil And Gas Engineering, Specialisation: Drilling
University of Science And Technology
Bachelor of Science - Oil And Gas Engineering
University of Science And Technology
Polish Language
School of Polish For Foreigners
High School Diploma -
Secondary School of Petroleum Industry
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